Clinical Assistant Administrator

InHealth Group Limited; Kingston upon Thames; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Hybrid and flexible working

Private medical insurance options

Life assurance

Learning and development opportunities

Employee well-being resources

Cycle to Work and discounts

Job summary

InHealth Group Limited is seeking a Patient Administrator to support the Kingston MRI Department. The role involves managing patient lists, booking and coordinating MRI appointments across three scanners, and ensuring smooth patient flow from arrival to departure.

You will work in a flexible, three 12-hour shifts per week pattern, supporting both NHS and private patients with a courteous and professional service. Prior healthcare/administration experience and strong IT skills are desirable.

Qualifications

• Strong organisational skills and ability to multitask in a busy environment.
• Excellent communication skills across phone, email and face to face.
• Positive, proactive and reliable with ability to work independently.
• Caring and empathetic approach to patient experience.
• Confidence using IT systems and ability to learn multiple systems.
• Good understanding of administration processes, confidentiality and data protection.
• Previous experience in healthcare, administration or a customer-facing environment.
• Flexibility to work the required shift pattern and support the service.

Responsibilities

• Prepare and manage patient lists for the following day, ensuring appointments are correctly booked and aligned with pathways.
• Process referrals from hospitals, private providers and GPs, booking patients into MRI slots across three scanners.
• Contact patients to arrange and confirm appointments, and provide information ahead of scans.
• Follow up outstanding vetting, patient information and unconfirmed appointments with radiologists and colleagues.
• Maintain accurate patient records and booking systems, including uploading documents for billing.
• Support MRI capacity by filling short-notice gaps and coordinating inpatients as needed.
• Provide a professional reception service from arrival to departure and address queries empathetically.
• Ensure payments are taken and invoiced accurately where required.
• Track and distribute imaging data and reports as needed.
• Collaborate with clinical and administrative teams and support the Senior Administrator.
• Coordinate patient flow with radiographers and clinical staff for smooth service.

Skills

Organisational skills

Communication skills

Attention to detail

Customer service

Data protection

Tools

Booking systems

IT systems

Job description

Hours- 36hours a week. 3x12hr shifts on a rota from Monday to Sunday, with shift patterns varying between 7am and 9pm.

Introduction

We are looking for a Patient Administrator to join our Kingston MRI Department, working across three MRI scanners and supporting both NHS and private patients. This is a flexible working role, based on three 12-hour shifts per week, supporting both inpatient and outpatient MRI services.

The role combines reception duties with a range of booking and administrative responsibilities. You will play a key role in ensuring MRI appointments are booked accurately across all three scanners, in line with the appropriate patient pathways and priorities. You will also be responsible for keeping patient and booking systems up to date, preparing patients for their appointments and supporting them throughout their visit.

As a key point of contact for patients, you will provide a professional, courteous and reassuring service, helping patients feel comfortable and supported from the moment they arrive through to their departure. You will work closely with radiologists, clinical colleagues and the wider administration team to ensure the service runs efficiently and that patients receive the right information and support at every stage of their journey.

Key Duties and Responsibilities

• Prepare and manage patient lists for the following day, ensuring appointments are correctly booked, vetted and aligned with the appropriate pathways and priorities.
• Process referrals from hospitals, private providers and GPs, booking patients into the appropriate MRI slots across all three scanners.
• Contact patients to arrange and confirm appointments, complete screening calls and provide the information they need ahead of their scan.
• Proactively follow up outstanding vetting, patient information and unconfirmed appointments, liaising with radiologists and other colleagues where required.
• Maintain accurate patient records, files and booking systems, including uploading documents and updating information required for billing.
• Support the efficient use of MRI capacity by filling short-notice gaps, managing cancellations and booking additional inpatients where appropriate.
• Provide a professional and welcoming reception service, coordinating patients from arrival through to departure and responding to queries in a caring and reassuring manner.
• Ensure payments are taken and invoiced accurately and promptly, where required.
• Track and distribute imaging data and reports as needed.
• Work collaboratively with clinical and administrative colleagues, supporting the Senior Administrator and Administration Manager as required.
• Work closely with radiographers and clinical assistants to coordinate patient flow and ensure the smooth and efficient running of the MRI service throughout the day
• Recognise when clinical support is required and elevate or delegate queries appropriately.
• Maintain patient confidentiality and comply with data protection requirements at all times.

What We Are Looking For

• Strong organisational skills, attention to detail and the ability to prioritise and multitask in a busy environment.
• Excellent communication skills, with confidence speaking to patients by telephone, email and face to face.
• A positive, proactive and reliable approach, with the ability to work independently and follow up outstanding actions.
• A caring and empathetic approach, with a genuine interest in providing a positive patient experience.
• Confidence using IT systems and the ability to learn and work across multiple systems.
• Good understanding of administration processes, confidentiality and data protection.
• Previous experience in healthcare, administration or a customer-facing environment.
• Flexibility to work the required shift pattern and support the needs of the service.
• A professional, supportive and team-focused approach.

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called "InJoy". This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.