Patient Education & Training Administration Assistant

NHS; North Shields; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity has arisen for a motivated individual to join the Diabetes Admin team at a leading healthcare provider. This role involves supporting patient education and staff training, ensuring efficient administration, and working within a multidisciplinary team. Excellent communication skills are essential as you will interact with patients and staff regularly. Join us to contribute to high-quality patient care and support the growth of diabetes education.

Qualifications

• Experience in a busy administrative office environment.

Responsibilities

• Coordinate Patient Education and Staff Training within the Diabetes Service.
• Provide clerical and administrative support to the Diabetes & Endocrinology Service.

Skills

Communication

Education

GCSE/O Level or equivalent

NVQ Level 2 in Business Administration

Job description

Go back Northumbria Healthcare NHS Foundation Trust

Patient Education & Training Administration Assistant

The closing date is 20 May 2025

We have an exciting opportunity for an enthusiastic and motivated person to join the Diabetes Admin team to support the clinical teams in the provision of patient education and staff training.

This is a varied and interesting role where you have daily contact with our patients and should therefore possess excellent communication skills.

We provide face to face and virtual education sessions for patients, supporting the continual growth of technology within diabetes and the post holder will work within the wider admin team to support all administrative aspects of these.

You will also be responsible for providing admin support for the education sessions we provide to NHS staff within our local hospitals and primary care.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

Works as a member of the team contributing to the smooth running of staff training and patient education programmes

Support the Diabetes Administrator & Patient Education Administrator in the provision of an effective general administrative/clerical service to the wider clinical team

Works within a clear framework of delegated tasks with supervision available

Working within the multidisciplinary team of Doctors, Nurses, Podiatrist, Dietitians, Health Psychologists, Management and Admin/Clerical staff.

Under instruction from the Admin/Secretarial leads, work as part of the wider team to provide ad-hoc reception cover within the Diabetes Centre during periods of absence

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job responsibilities

To ensure efficient coordination of all Patient Education and Staff Training within the Diabetes Service.

To provide general clerical and administrative support to the wider Diabetes & Endocrinology Service under the direction of the Diabetes Administrator / Patient Education Administrator.

Person Specification

Qualifications

• o Good general education to GCSE/O Level or equivalent.
• o NVQ Level 2 in Business Administration or proven experience of working in a busy administrative office environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northumbria Healthcare NHS Foundation Trust