Patient Coordinator

Grene Vision Group; East Midlands; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Benefits package

401k matching

PTO & holidays

Base pay + bonus

Maternity leave

Employee discounts

Job summary

Grene Vision Group in Derby, KS is seeking a Patient Coordinator who serves as the first point of contact and ensures a smooth check-in/out experience with excellent patient care.

The role involves scheduling, answering phones, handling payments, and supporting office operations while maintaining a friendly, professional environment. Requires a high school diploma and at least one year of related experience; proficiency in Microsoft Office is expected.

Qualifications

• High school diploma or GED required.
• At least 1 year related experience or training.
• Proficient in Microsoft Office suite.
• Strong customer service and communication skills.

Responsibilities

• Provide exceptional customer service during patient encounters (in person or by phone).
• Answer phones and ensure courteous service at all times.
• Manage patient flow and schedule with urgency to respect timelines.
• Perform daily office duties and assist with check-in/check-out processes.
• Handle payments and assist with basic reconciliations.

Skills

Customer service

Professional communication

Scheduling

Office workflows

Team oriented

Adaptable

Education

High school diploma

1 year related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Company: Grene Vision Group
Job Title: Patient Coordinator
Location: Derby, KS

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Competitive Base Pay + Bonus
• Paid Maternity Leave
• Employee Discounts

Hours

• Full Time
• Our offices are open Monday-Friday 7:30am-6pm, Saturday 8am-12pm
  • Your shifts will fall within these hours
  • You may have to work a little earlier/later as needed

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.