Patient Coordinator

NHS; Loughborough; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

CHEC is expanding its patient services team in the NHS collaboration. The Patient Coordinator will be the first point of contact for patients, handling inbound/outbound calls about appointments and performing related administrative duties with care and accuracy.

The role requires empathy, excellent communication and strong organisational skills, with a focus on patient confidentiality and quality data handling. DBS checks and safeguarding adherence are part of the employment process.

Qualifications

• Must show empathy with patients and genuine care.
• Good communication and strong interpersonal skills.
• Excellent telephone manner.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office and other systems.
• Able to learn and adapt to new internal systems.
• Self-motivated with the ability to prioritise and schedule work independently.

Responsibilities

• Support patients and be the first point of contact.
• Maintain high standards of patient care, responding sensitively to distressed patients.
• Provide advice to patients about available services.
• Use communication skills including empathy, tact and reassurance in handling all calls.
• Maintain robust data quality and patient confidentiality.

Skills

Empathy with patients

Communication skills

Telephone manner

Organisational skills

Attention to detail

Data confidentiality

Self-motivation

Tools

Microsoft Office

Job description

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

Main duties of the job

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

About us

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care.CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Job responsibilities

We are looking for someone who can.Support patients and be first point of contactTo maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressedTo provide advice to patients about the services we provide which are available to them.To use communication skills including empathy, tact and reassurance in handling all callTo maintain a robust approach to data quality and patient confidentiality

Person Specification

Experience

• What youll bring to the role:
• Natural ability to empathise with patients and demonstrate a genuine care
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-motivated and self-starter with the ability to prioritise and schedule work independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.