Bank Private Patient Sales Advisor

Candidate Experience site; Washington; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Weekly pay

Free on-site parking

Spire Pension Scheme

Blue Light Card discounts

Spire for You discounts

Wellbeing and support services

Job summary

Spire Healthcare is recruiting Bank Private Patient Sales Advisors for the Seaham Patient Support Centre. This zero-hours role offers flexible, ad-hoc shifts to cover peak periods, annual leave, and sickness, with no guaranteed hours.

The role focuses on handling self-pay enquiries, booking appointments, and converting leads into sales while delivering high standards of customer service in a private healthcare setting. Ideal candidates are customer-focused and resilient in a fast-paced team.

Qualifications

• Excellent verbal communication skills.
• Ability to remain calm, professional under pressure.
• Strong organisational skills with the ability to prioritise and multitask.
• Commitment to confidentiality and information governance standards.

Responsibilities

• Handle self-pay patient enquiries via telephone, email and online platforms.
• Handle enquiries from initial contact through to appointment booking.
• Convert warm leads into appointments and sales to meet KPI targets.
• Deliver a high standard of customer service in line with private healthcare expectations.
• Manage and prioritise your own workload effectively.
• Use multiple systems to support enquiry handling and booking processes.
• Promote Spire’s Values and Purpose, contributing to a culture of service excellence.
• Build positive relationships through clear and effective communication.

Skills

Excellent verbal communication

Customer-focused

Target-driven

IT literacy

Team collaboration

Tools

Microsoft Office

Job description

Bank Private Patient Sales Advisor | Seaham Patient Support Centre | Bank (Zero-Hours Contract)

We are currently recruiting Bank Private Patient Sales Advisors to join our Patient Support Centre based in Seaham. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.

Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments.

Key Responsibilities

• Manage self-pay patient enquiries via telephone, email and online platforms
• Handle enquiries from initial contact through to appointment booking
• Convert warm leads into appointments and sales to meet KPI targets
• Deliver a high standard of customer service in line with private healthcare expectations
• Manage and prioritise your own workload effectively
• Use multiple systems to support enquiry handling and booking processes
• Promote Spire’s Values and Purpose, contributing to a culture of service excellence
• Build positive relationships through clear and effective communication

About You

• Strongly target-driven with a customer-focused approach
• Confident using a range of systems and technology
• Enjoy working in a fast-paced, collaborative team environment
• Strong communication and interpersonal skills
• Able to work effectively within a hub while supporting a national sales framework

Essential Criteria

• Excellent verbal communication skills
• Ability to remain calm, professional, and focused under pressure
• Strong organisational skills with the ability to prioritise and multitask effectively
• High level of attention to detail
• IT literate, with confidence in learning new systems
• Commitment to confidentiality and information governance standards

Desirable Criteria

• Previous experience in call centre environment
• Experience working within a hospital or healthcare setting
• Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

Working Hours

This is a zero-hours bank position.
The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.

Benefits

As a bank colleague, you will have access to the following benefits:

• Weekly pay
• Competitive bank rates
• Free on-site parking (saving an average of £50 per month)
• Access to the Spire Healthcare Pension Scheme
• Blue Light Card discounts
• Additional SmartSpending discounts via Spire for You
• Access to wellbeing and support services via Spire for You
• Free DBS check
• Full induction and mandatory training
• Ongoing support from Spire’s dedicated Resourcing Team
• Opportunities for further training and progression into permanent roles

About Spire Healthcare

Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues’ wellbeing through work-life balance, continuous development, and meaningful reward.

For us, it is about more than treating patients — it is about caring for people.