Patient Complaints Investigator & Liaison

Stockport; Stockport; Híbrido; GBP 23.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

27-33 days annual leave

Salary sacrifice schemes

Cycle to work scheme

Salary finance

Stockport Credit Union

Descripción de la vacante

Stockport NHS Foundation Trust is seeking a part-time Complaints Facilitator (Band 5) to join the PALS and Complaints Team at Stepping Hill Hospital. The role focuses on coordinating investigations, reviewing records and delivering high-quality responses to complaints.

You will work with clinical and non-clinical colleagues to ensure thorough examinations, learning and service improvements while upholding NHS values and patient care standards.

Formación

• High standard of English and ability to convey information accurately, succinctly and in a sensitive manner.
• Degree or equivalent qualification or relevant experience.
• Experience of PALS and complaints in an NHS setting.
• Customer care training.
• Management training.

Responsabilidades

• Coordinate formal complaint investigations across the Trust with clinical and non-clinical staff.
• Review medical records and gather evidence to support investigations.
• Draft comprehensive, high-quality written responses to complaints for the Chief Executive.

Conocimientos

Excellent interpersonal

Written communication

Coaching others

Managing complex complaints

Educación

Degree or equivalent

PALS and NHS complaints experience

Customer care training

Management training

Descripción del empleo

Stockport NHS Foundation Trust is seeking a part-time Complaints Facilitator (Band 5) to join the PALS and Complaints Team at Stepping Hill Hospital. The role focuses on coordinating investigations, reviewing records and delivering high-quality responses to complaints.

You will work with clinical and non-clinical colleagues to ensure thorough examinations, learning and service improvements while upholding NHS values and patient care standards.