Part-Time PALS & Complaints Specialist

Stockport NHS Foundation Trust; Stockport; Vor Ort; GBP 18.000 - 24.000; Teilzeit

Zusammenfassung

Stockport NHS Foundation Trust is seeking a PALS and Complaints Case Officer (Band 4) to join the Stepping Hill Hospital team on a 30-hour per week basis. You will investigate enquiries and complaints to timescales, interpret national guidance, and support patients, relatives and staff through NHS policies.

Strong communication and resilience are essential in this role. We value diversity and offer flexible working arrangements where possible and encourage applications from all sections of the

Qualifikationen

• Good general secondary education or equivalent experience.
• Evidence of continued professional development.
• RSA11, NVQ3 or equivalent experience.
• Minimum 5 GCSEs including English Language or equivalent.

Aufgaben

• Investigate enquiries and complaints to national and local timescales.
• Interpret national guidance and support patients/relatives and staff.
• Communicate and guide through NHS policies relating to complaints.
• Maintain documentation and contribute to service improvement.

Kenntnisse

Communication skills

Prioritisation

Managing difficult conversations

Teamworking

Ausbildung

Good General secondary education or equivalent experience

Evidence of continued professional development

RSA11, NVQ3 or equivalent experience

Minimum 5 GCSEs including English Language or equivalent

Tools

Datix

Jobbeschreibung

Stockport NHS Foundation Trust is seeking a PALS and Complaints Case Officer (Band 4) to join the Stepping Hill Hospital team on a 30-hour per week basis. You will investigate enquiries and complaints to timescales, interpret national guidance, and support patients, relatives and staff through NHS policies.

Strong communication and resilience are essential in this role. We value diversity and offer flexible working arrangements where possible and encourage applications from all sections of the