PALS & Complaints Officer - Patient Experience Champion

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Southend University Hospital NHS Trust is seeking a dedicated PALS & Complaints Officer to handle patient and public concerns with compassion and discretion. You will record information accurately, direct cases to the right hospital services, and help inform service improvements across the Trust.

The role emphasizes empathetic communication, resilience, and the ability to work with patients, relatives, and staff to resolve issues effectively.

Responsibilities

• Record concerns raised by patients and the public and ensure accurate documentation.
• Direct issues to appropriate hospital services for prompt resolution.
• Support learning and improvement by sharing patient insights and feedback.

Job description

Southend University Hospital NHS Trust is seeking a dedicated PALS & Complaints Officer to handle patient and public concerns with compassion and discretion. You will record information accurately, direct cases to the right hospital services, and help inform service improvements across the Trust.

The role emphasizes empathetic communication, resilience, and the ability to work with patients, relatives, and staff to resolve issues effectively.