Senior Complaints Officer & PALS Deputy (Flexible Hours)

Leicestershire Partnership NHS Trust; Leicester Forest East; On-site; GBP 40,000 - 52,000; Full time

Job summary

Leicestershire Partnership NHS Trust is seeking a Senior Complaints Officer to support the PALS and Complaints Manager in delivering the Trust's complaints service. You will oversee a caseload, coordinate investigations and ensure responses meet NHS procedures.

You will quality assure investigations, maintain central records, and produce regular performance reports while advising staff, patients and carers on best practice and service improvement.

Qualifications

• Experience in managing complaints within NHS framework.
• Familiarity with PALS and NHS Complaints Procedure.

Responsibilities

• Act as Senior Complaints Officer, supporting the PALS and Complaints Manager and deputising as required.
• Oversee a caseload of complaints, coordinate investigations and ensure timely, compliant responses.

Job description

Leicestershire Partnership NHS Trust is seeking a Senior Complaints Officer to support the PALS and Complaints Manager in delivering the Trust's complaints service. You will oversee a caseload, coordinate investigations and ensure responses meet NHS procedures.

You will quality assure investigations, maintain central records, and produce regular performance reports while advising staff, patients and carers on best practice and service improvement.