Medical Receptionist

Ontap Job Search; North East; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

The Medical Group is recruiting an experienced receptionist to join Meadowfield Surgery on a full-time, 1-year fixed-term contract. The role involves welcoming patients, guiding them to the right service, and supporting the Practice Team to maintain a friendly and efficient front desk environment.

Responsibilities include registering new patients, handling enquiries, arranging appointments, and using SystmOne for home visits and post processing.

Qualifications

• Experience as a receptionist in a healthcare setting.
• Ability to register patients and manage appointments.
• Good communication with patients and staff.
• Proficiency with medical software (SystmOne) preferred.

Responsibilities

• Greet and assist patients to access services and navigate care.
• Register new patients onto the computer system promptly and accurately.
• Explain Practice arrangements to new patients and those seeking temporary cover.
• Deal with general enquiries and arrange new and follow-up appointments.
• Chaperone patients as required and liaise with pharmacies for medication queries.

Skills

Receptionist experience

Customer service

Telephone handling

Care navigation

Tools

SystmOne

Job description

The Medical Group are currently seeking an experienced receptionist to work at Meadowfield Surgery. The position is full-time on a 1 year fixed term contract.

Receive, assist and care navigate patients to accessing the appropriate service or health care professional in a courteous, efficient and effective way. Provide assistance to the Practice Team and project a friendly and positive image to patients and other visitors, either in person or via the telephone.

Open the premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm is activated following the locking up checklist.

Care Navigation signpost patients to the most appropriate service Ensure all new patients are registered onto the computer system promptly and accurately, ensuring they are within the Practice boundary. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Deal with all general enquiries, explain procedures and make new and follow-up appointments. Chaperone patients as and when required.

Action medication queries, repeat prescriptions, online repeat prescription requests in a prompt manner. Liaise with patients and pharmacies to resolve issues with medication.

The Medical Group are currently seeking an experienced receptionist to work at Meadowfield Surgery. The position is full-time on a 1 year fixed term contract.

Receive, assist and care navigate patients to accessing the appropriate service or health care professional in a courteous, efficient and effective way. Provide assistance to the Practice Team and project a friendly and positive image to patients and other visitors, either in person or via the telephone.

Open the premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm is activated following the locking up checklist.

Care Navigation signpost patients to the most appropriate service Ensure all new patients are registered onto the computer system promptly and accurately, ensuring they are within the Practice boundary. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Deal with all general enquiries, explain procedures and make new and follow-up appointments. Chaperone patients as and when required.

Action medication queries, repeat prescriptions, online repeat prescription requests in a prompt manner. Liaise with patients and pharmacies to resolve issues with medication.

Show full NHS role information

Receive SystmOne training, the Practices computer system, and fully utilise the system. Enter requests for home visits electronically on SystmOne, ensuring all relevant details are documented accurately.

Open and scan daily post onto SystmOne, allocating to the relevant clinician. Advise patients of relevant charges for private services (Non General Medical Services) and accept payment.

Provide general support to clinicians, management team and other health professionals. Provide cover for colleagues in the event of sickness and shortage which may involve changing shift times/days and surgery base.

Work extended hours service as required.

This overview is taken from the public NHS Jobs advert. Check the original advert for the complete role information, person specification and application requirements.