Patient Co-Ordinator

Community Eyecare; Worthing; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving eye health. As a Patient Coordinator, you will be the first point of contact for patients, providing compassionate support and managing their appointments. Your excellent communication and organizational skills will be key in maintaining high standards of care. This role offers opportunities for personal growth and development within a supportive team environment. If you are passionate about making a difference in patient care and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Buy and Sell Annual Leave Scheme

Annual Company Bonus Scheme

MediCash

Refer a Friend Scheme

Company Pension

Bluelight Card Discounts

Performance Reviews with Development Plans

Employee Discounts Portal

Cycle to Work Scheme

Qualifications

• Natural ability to empathize with patients and demonstrate genuine care.
• Excellent telephone manner and organizational skills.

Responsibilities

• Be the first point of contact for patients, handling calls and inquiries.
• Maintain high standards of patient care and confidentiality.

Skills

Empathy

Communication Skills

Organizational Skills

Microsoft Office Proficiency

Interpersonal Skills

Tools

Microsoft Office

Job description

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.

If you are care-focused and looking to join an organization that thrives on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

About the Role

An exciting opportunity has arisen for someone who enjoys working with people, building relationships, and is passionate about providing excellent care to our patients.

The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls about their appointments. You will perform administrative duties as they arise, following processes and procedures.

We are looking for someone who can:

• Support patients and be the first point of contact
• Maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
• Provide advice to patients about the services we offer
• Use communication skills including empathy, tact, and reassurance in handling all calls
• Maintain a robust approach to data quality and patient confidentiality

What you’ll bring to the role:

• Natural ability to empathize with patients and demonstrate genuine care
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-motivated and able to prioritize and schedule work independently

About CHEC

Community Health and Eyecare (CHEC) is an independent service provider specializing in Ophthalmology and Endoscopy services supporting the NHS. We operate a network of hospitals and community clinics across the UK, providing end-to-end care through NHS partnerships with state-of-the-art surgical centers.

We uphold five core values: Caring, Passionate, Togetherness, Listening, and Focus. All colleagues are expected to embody these values to ensure a positive experience for our patients and staff.

Why work for us?

• Buy and sell annual leave scheme
• Annual company bonus scheme
• MediCash
• Refer a friend scheme
• Company pension
• Bluelight Card with discounts and cashback options
• Performance reviews with training and development plans
• Employee discounts portal
• Cycle to work scheme

Our History and Commitment

Since 2012, CHEC has partnered with the NHS to increase patient choice and improve access to ophthalmology and gastroenterology care, providing services free at the point of care. Our nationwide portfolio includes community hospitals and clinics operating in a hub-and-spoke model, expanding to include ENT and Dermatology services across England.

CHEC is committed to safeguarding the welfare of children, young people, and vulnerable adults, adhering to all safeguarding policies. Recruitment checks comply with NHS standards, and successful applicants may undergo enhanced disclosures via the DBS.

As An Employer

CHEC values trust, integrity, and honesty, fostering strong relationships with our employees. We offer a supportive and dynamic work environment, with benefits including flexible leave schemes, bonuses, employee discounts, and more.