Patient Co-ordinator

Mendip Vale Medical Group; Kenn; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mendip Vale Medical Group is recruiting Patient Co-ordinators to support our expanding network across multiple sites in the South West. You will be the first point of contact in the telephone hub, booking appointments and signposting patients to the right services with courtesy and efficiency.

The role emphasizes accurate record-keeping, GDPR/DPA compliance, and proactive communication with patients, carers, and clinical staff to ensure high-quality, patient-centered care.

Qualifications

• Experience in reception / customer service focused roles.
• Desirable: experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).
• GCSE English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field.
• NVQ3 in Administration or equivalent or working towards.

Responsibilities

• Working in our telephone hub, being the first contact to patient enquiries and appointment booking requests.
• Making of appointments by telephone and at the reception desk, using a computerised system.
• Letter scanning and filing, dealing with clerical patient changes of address and forms.
• Checking and completing tasks as appropriate to maintain quality standards.
• Creating new patient records and maintaining accurate records with data governance.
• Directing patients to the most appropriate service or healthcare professional.

Skills

Reception / Customer service

First contact handling

Organisational skills

Effective communication

Education

GCSE English & Maths

NVQ3 in Administration (desirable)

Tools

EMIS

Job description

Mendip Vale Medical Group are looking for further Patient Co-ordinators to join our team, as we expand in our friendly and innovative practices serving over 90,000 patients within our 11 functional patient sites in North Somerset, Bristol, South Gloucester, and Bath, Swindon and Wiltshire (BSW) As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way. Main duties of the job Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional. The Patient Co-ordinator will develop good working relationships with:

• Patients
• GP, nurses and other surgery staff, To support the Patient Services Manger in the delivery of safe and efficient responses to patient requirements.
• Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.
• Making of appointments by telephone and at the reception desk, using a computerised system.
• Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
• Checking and completion of tasks as appropriate.
• Creation of new patient records.
• Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
• Maintain accurate records., To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
• Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service.
• The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
• The succesful candidate will be responsible for: Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
• Making of appointments by telephone and at the reception desk, using a computerised system.
• Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
• Checking and completing tasks as appropriate.
• Creating of new patient records.
• Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
• Maintaining accurate records.

Experience Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Person Specification

Experience Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards. As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.

Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west