Patient Access Navigator

Mendip Vale Medical Group; Kenn; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mendip Vale Medical Group is recruiting Patient Co-ordinators to support our expanding network across multiple sites in the South West. You will be the first point of contact in the telephone hub, booking appointments and signposting patients to the right services with courtesy and efficiency.

The role emphasizes accurate record-keeping, GDPR/DPA compliance, and proactive communication with patients, carers, and clinical staff to ensure high-quality, patient-centered care.

Qualifications

• Experience in reception / customer service focused roles.
• Desirable: experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).
• GCSE English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field.
• NVQ3 in Administration or equivalent or working towards.

Responsibilities

• Working in our telephone hub, being the first contact to patient enquiries and appointment booking requests.
• Making of appointments by telephone and at the reception desk, using a computerised system.
• Letter scanning and filing, dealing with clerical patient changes of address and forms.
• Checking and completing tasks as appropriate to maintain quality standards.
• Creating new patient records and maintaining accurate records with data governance.
• Directing patients to the most appropriate service or healthcare professional.

Skills

Reception / Customer service

First contact handling

Organisational skills

Effective communication

Education

GCSE English & Maths

NVQ3 in Administration (desirable)

Tools

EMIS

Job description

Mendip Vale Medical Group is recruiting Patient Co-ordinators to support our expanding network across multiple sites in the South West. You will be the first point of contact in the telephone hub, booking appointments and signposting patients to the right services with courtesy and efficiency.

The role emphasizes accurate record-keeping, GDPR/DPA compliance, and proactive communication with patients, carers, and clinical staff to ensure high-quality, patient-centered care.