Care Co-ordinator

West Suffolk Clinical Commissioning Group; Leigh; On-site; GBP 18,000 - 28,000; Part time

Job summary

SS9 South PCN in Leigh-on-Sea is seeking a part-time care co-ordinator (25 hours per week) to support primary health care projects and PCN operations.

You will liaise with practice admins, coordinate seasonal covid vaccines, manage Enhanced Access rota, and assist housebound patients, applying strong SystmOne and MS Office skills.

Qualifications

• Proven experience as a GP surgery or healthcare administrator.
• Excellent knowledge of SystmOne software.
• Strong analytical and reporting skills with meticulous attention to detail.
• Ability to effectively manage competing priorities and deadlines.
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Background in healthcare administration preferred.
• Excellent written and verbal communication abilities.
• Passionate about improving healthcare through technology.
• Ability to work as part of a team.

Responsibilities

• Support SS9-South PCN in the delivery of high-quality primary health care projects and systems.
• Support the management teams and clinical director to ensure the smooth running of the PCN operations.
• Coordinate the deliverance of seasonal covid vaccination programmes including ordering, arranging mutual aid, and reporting to the ICB.
• Oversee the deliverance of the Enhanced Access programme, to include setting rota’s, sourcing and agreeing staff allocations. Overseeing the usage of appointments and undertaking any required reporting to the ICB.
• Support rota and allocations for the ECP teams and provide daily support for allocation of visits and route planning.
• Liaise with practices own administrators regarding PCN staff availability, ensuring PCN staff rotas are aligned and available within the practices.
• Support the SS9 South PCN and associated teams with deliverance of services to housebound patients, which may include driving and chaperoning where appropriate.

Skills

GP surgery experience

SystmOne

Analytical & reporting

Prioritisation & deadlines

MS Office Suite

Healthcare administration

Written & verbal communication

Technology in healthcare

Teamwork

Tools

SystmOne

MS Office

Job description

About the Role

SS9 South PCN has an opportunity for a care co-ordinator to join our team on a part-time basis of 25 hours a week.

The role is based across Pall Mall and Highlands Surgery, in Leigh on Sea.

The post-holder will provide extra time, capacity, and expertise to our practice teams, helping us improve the care we provide to our patients.

The main duties of the role include:

• Support SS9-South PCN in the delivery of high-quality primary health care projects and systems.
• Support the management teams and clinical director to ensure the smooth running of the PCN operations.
• Co-ordinate the deliverance of seasonal covid vaccination programmes including ordering, arranging mutual aid, and reporting to the ICB.
• Oversee the deliverance of the Enhanced Access programme, to include setting rota’s, sourcing and agreeing staff allocations. Overseeing the usage of appointments and undertaking any required reporting to the ICB.
• Support rota and allocations for the ECP teams and provide daily support for allocation of visits and route planning.
• Liaise with practices own administrators regarding PCN staff availability, ensuring PCN staff rotas are aligned and available within the practices.
• Support the SS9 South PCN and associated teams with deliverance of services to housebound patients, which may include driving and chaperoning where appropriate.

About the Candidate

If you are a skilled care co-ordinator, with excellent person-centred planning experience and strong local knowledge for accessing key support, then we would love to hear from you.

The ideal applicant will have the following skills, experience and qualifications:

• Proven experience as a GP surgery or healthcare administrator.
• Excellent knowledge of SystmOne software.
• Strong analytical and reporting skills with meticulous attention to detail.
• Ability to effectively manage competing priorities and deadlines.
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Background in healthcare administration preferred.
• Excellent written and verbal communication abilities.
• Passionate about improving healthcare through technology.
• Ability to work as part of a team.

About Us

SS9 South is a forward-thinking PCN of two well-established practices: Pall Mall Surgery and Highlands Surgery. Together, we provide exceptional care to a diverse population of 35,000 patients. Our focus is on delivering outstanding patient care while fostering a supportive and fulfilling environment for our staff.

At SS9 South, our dedicated team includes GPs, physician associates, nurse practitioners, a frailty team, emergency care practitioners (ECPs), nurses, associate practitioners, healthcare assistants (HCAs), phlebotomists and social prescribers. We also have a large, knowledgeable administrative team that works closely with our clinicians to ensure seamless patient care. We believe in fostering an inclusive and collaborative working environment where ideas are valued and contributions are recognised.

We seek an outstanding individual to join our team and contribute their expertise to our thriving practice.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.