Patient Care & Rota Coordinator (GP Surgery)

NHS Jobs; Coulsdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

NHS Jobs in the United Kingdom seeks a Patient Care & Rota Coordinator (GP Surgery) to oversee rota management, onboarding of students and GP registrars, and administrative support for proactive care reviews and MDT meetings. You will liaise with clinicians, managers and the wider team to ensure staffing coverage and smooth service delivery.

Responsibilities include maintaining accurate rota records, setting up appointment templates for GPAD reporting, coordinating induction schedules for

Responsibilities

• Rota management and workforce coordination: coordinate, maintain and update clinical rotas; liaise with clinicians, managers and wider team; identify staffing gaps and issues; ensure accurate and up-to-date staffing information.

Job description

Patient Care & Rota Coordinator (GP Surgery)

• 1. Rota Management and Workforce Coordination Coordinate, maintain and update clinical team rotas, ensuring appropriate staffing cover and effective use of available resources. Liaise with clinicians, managers and wider team members regarding rota requirements, planned and unplanned absences, annual leave and changes to working arrangements. Identify staffing gaps, potential rota conflicts and service pressures, taking appropriate action or escalating concerns where necessary. Support the coordination of cover arrangements to maintain service continuity and minimise disruption. Monitor rota changes and ensure staffing information is accurate, up to date and communicated effectively. Set up and maintain appointment templates within the clinical system, ensuring appointment types are mapped correctly to support accurate GPAD (General Practice Appointments Data) reporting. Review appointment templates and rota arrangements to identify inconsistencies and opportunities for improved efficiency. Maintain clear records of rota arrangements, changes and relevant staffing information.
• 2. Student and Registrar Onboarding and Coordination Coordinate the administrative onboarding of students, GP registrars and other clinical trainees joining the practice. Develop, organise and maintain induction timetables, training schedules and clinical placement rotas in liaison with supervisors and relevant team members.
• 3. Proactive Care & Universal Care Plan (UCP) Administrative Support Provide administrative support for the coordination of proactive care reviews, including assisting with identifying patients due for review and maintaining accurate records of outstanding actions. Provide administrative support for the recording, monitoring and review of Universal Care Plans (UCPs). Liaise with the appropriate clinicians and professionals to coordinate reviews and follow up outstanding actions.
• 4. MDT Meeting Coordination Provide administrative and organisational support for regular multidisciplinary team (MDT) meetings. Record agreed actions and maintain clear records of decisions and follow-up requirements. Track outstanding actions and liaise with relevant team members to support timely completion.