Patient Care Receptionist & Admin Coordinator

NHS Jobs; Sittingbourne; On-site; GBP 12,000 - 18,000; Full time

Job summary

The Meads Medical Practice Limited in Sittingbourne seeks a friendly Receptionist/Administrator to provide efficient front-desk service to patients, doctors and nursing teams. You will manage telephone duties, appointments, and basic clinical administration in a busy GP setting.

As the first point of contact, you will handle patient enquiries, maintain confidential records, prepare consulting rooms, process mail and messages, and support the Operations Lead and Business Manager with delegated

Responsibilities

• Prepare premises punctually in the morning.
• Receive and direct patients, assisting frail, elderly, less mobile patients or any patient as appropriate.
• Answer the telephone courteously and efficiently, taking and recording messages accurately.
• Operate the appointment system as directed; take requests for bookings and home visits and record these on clinicians lists.
• Make necessary arrangements for repeat prescriptions, blood tests, X Rays and hospital transport.
• Assemble items for hospital and health authority transport.
• Open, sort, process and distribute mail.
• To maintain delegated QOF areas as given by the Operations Manager.
• Receive private fee payments and issue receipts.
• File correspondence, keeping paper medical records in appropriate condition.
• Update computerised records as required.
• Undertake additional administrative tasks as requested.
• Prepare consulting rooms before and after surgery.
• Lock and secure premises at night as and when directed, checking that the telephone system has transferred correctly to the Out of Hours service.
• Report to the Operations lead any matter affecting patient confidentiality, safety or security.

Job description

The Meads Medical Practice Limited in Sittingbourne seeks a friendly Receptionist/Administrator to provide efficient front-desk service to patients, doctors and nursing teams. You will manage telephone duties, appointments, and basic clinical administration in a busy GP setting.

As the first point of contact, you will handle patient enquiries, maintain confidential records, prepare consulting rooms, process mail and messages, and support the Operations Lead and Business Manager with delegated