Patient Care Liaison — Private Pharmacy Support

Pharmacierge; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Private Medical Insurance

28 Days Annual Leave

Company Bonus Scheme

Share Option Scheme

Employee Discounts Platform

Pharmacy Social Events

CPD Opportunities

Job summary

Pharmacierge in London is seeking a dedicated Patient Liaison to be the first contact for patients, guiding them through their prescription journey with empathy and clear communication. This full-time, in-person role requires joining a team focused on outstanding patient care.

The position offers a competitive salary of £30,800 per year, private medical insurance after probation, 28 days leave, and a range of benefits including a company bonus and share option scheme.

Qualifications

• Customer service experience, ideally in healthcare.
• Clear verbal and written communication to explain information.
• Empathy and a patient-focused approach to care.
• Commitment to excellent service and positive patient experience.
• Ability to stay professional and composed in challenging situations.
• Strong organisational skills and multitasking ability.
• Attention to detail to ensure accuracy.

Responsibilities

• Answer patient enquiries and address concerns.
• Inform patients about prescription status, delivery timelines, and changes.
• Gather patient feedback to improve our service.
• Collaborate with the pharmacy team to resolve issues and enhance the patient experience.
• Maintain accurate records of patient interactions.

Skills

Customer service experience

Communication skills

Empathy

Positive patient experience

Professionalism

Organisational skills

Attention to detail

Job description

Pharmacierge in London is seeking a dedicated Patient Liaison to be the first contact for patients, guiding them through their prescription journey with empathy and clear communication. This full-time, in-person role requires joining a team focused on outstanding patient care.

The position offers a competitive salary of £30,800 per year, private medical insurance after probation, 28 days leave, and a range of benefits including a company bonus and share option scheme.