Patient Liaison - Customer Excellence

Pharmacierge; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Private Medical Insurance

28 Days Annual Leave

Company Bonus Scheme

Share Option Scheme

Employee Discounts Platform

Pharmacy Social Events

CPD Opportunities

Job summary

Pharmacierge in London is seeking a dedicated Patient Liaison to be the first contact for patients, guiding them through their prescription journey with empathy and clear communication. This full-time, in-person role requires joining a team focused on outstanding patient care.

The position offers a competitive salary of £30,800 per year, private medical insurance after probation, 28 days leave, and a range of benefits including a company bonus and share option scheme.

Qualifications

• Customer service experience, ideally in healthcare.
• Clear verbal and written communication to explain information.
• Empathy and a patient-focused approach to care.
• Commitment to excellent service and positive patient experience.
• Ability to stay professional and composed in challenging situations.
• Strong organisational skills and multitasking ability.
• Attention to detail to ensure accuracy.

Responsibilities

• Answer patient enquiries and address concerns.
• Inform patients about prescription status, delivery timelines, and changes.
• Gather patient feedback to improve our service.
• Collaborate with the pharmacy team to resolve issues and enhance the patient experience.
• Maintain accurate records of patient interactions.

Skills

Customer service experience

Communication skills

Empathy

Positive patient experience

Professionalism

Organisational skills

Attention to detail

Job description

At Pharmacierge, we are redefining private pharmacy through innovative technology and a commitment to outstanding patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families.

As a key member of our Patient Liaison Team, you will be the first point of contact for patients, offering support over the phone and via email. Your role will be to guide patients seamlessly through their prescription journey, providing reassurance, clarity, and a compassionate touch at every step.

With empathy and professionalism at the heart of everything you do, you will play a vital role in ensuring each patient feels valued, supported, and cared for.

Join us in shaping the future of private pharmacy with exceptional patient service.

Please Note: Applicants must have the Right to Work in the UK as visa sponsorship is not available for this role.

Work Arrangements

We are currently recruiting for full-time in-person colleague. Please note that remote work is not available at this time.

• Full-time roles involve working 40 hours per week over 5 days
• 4 Weekdays, shifts will be 9 hours long (8 hours, 1hr lunch) Weekday shift patterns vary - 7:30 - 16:30 / 8:30 - 17:30, 9:00 - 18:00, 9:30 - 18:30
• Saturday shift is 8 hours long (7 hours 15 minutes, 45 minutes lunch) Saturday is a set shift - 9:00 - 17:00
• Sundays off

Key Responsibilities:

• Answer patient enquiries and address any concerns
• Keep patients informed about their prescription status, including delivery timelines and any changes
• Gather patient feedback and share insights to help improve our service
• Work closely with the pharmacy team to resolve issues and enhance the patient experience
• Maintain accurate records of patient interactions to ensure consistent, high-quality care

Requirements

We are looking for the following to be demonstrated on your CV, or within the interview process:

• Customer service experience, ideally in healthcare
• Strong communication skills (verbal and written) to explain complex information clearly
• Empathy and a patient-focused approach to deliver outstanding care
• A commitment to excellent service and a positive patient experience
• The ability to stay professional and composed in difficult situations
• Strong organisational skills and the ability to multitask
• Great attention to detail to ensure accuracy

Benefits

• Competitive Salary: £30,800 per annum (dependent on experience)
• Private Medical Insurance: Available after a minimum term
• 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
• Company-Wide Bonus Scheme: Eligible after a minimum term
• Government-Approved Share Option Scheme: Available after a minimum term
• Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
• Pharmacy Social Events: Regular team-building and social activities
• Access to training and CPD Opportunities: Ongoing professional development and training support