Patient Care Coordinator – Medical Reception

gtd healthcare; Nottingham; Presencial; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Real living wage

30 days annual leave (32 after 5 yrs)

Flexible working hours

Cycle to work scheme

NHS staff discounts

Employee assistance programme

Descripción de la vacante

gtd healthcare is seeking a friendly and organised Receptionist for Ashton GP Service in Nottingham. The role is full-time (37.5 hours) Monday–Friday 07:45–18:30, supporting a busy GP practice and diverse patient population.

Experience in primary or secondary care reception is essential. You will handle registrations, appointments, triage, reception duties and patient queries with a focus on excellent customer service and confidentiality.

Formación

• Experience in a Primary OR Secondary Care Reception/Administration role.
• Excellent customer service and communication skills.
• Ability to work in a busy GP practice and in a team.

Responsabilidades

• Welcome and receive patients and visitors to the Practice.
• Direct patients to the appropriate healthcare professional/service.
• Process appointment requests and triage notes with accurate records.
• Provide a friendly, professional image by phone and in person.
• Explain registration and temporary registration procedures to new patients.
• Manage telephone calls, messages and repeat prescription readiness within 48 hours.
• Accept payments and issue receipts for private services.
• Maintain communications between patients, staff and external agencies.
• Support practice governance and confidentiality requirements.

Conocimientos

Excellent communication

Teamwork

Organisational skills

Customer service

Flexibility

Problem solving

Confidentiality

IT literacy

Educación

Secondary education

Commitment to professional development

Herramientas

Microsoft Office

Descripción del empleo

gtd healthcare is seeking a friendly and organised Receptionist for Ashton GP Service in Nottingham. The role is full-time (37.5 hours) Monday–Friday 07:45–18:30, supporting a busy GP practice and diverse patient population.

Experience in primary or secondary care reception is essential. You will handle registrations, appointments, triage, reception duties and patient queries with a focus on excellent customer service and confidentiality.