Receptionist/Care Navigator

West Suffolk Clinical Commissioning Group; Colchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS Pension Scheme

20% employer contribution

Eye-care vouchers

Annual Leave: 28 days FTE

Living Wage Foundation Accredited

Job summary

Colchester Medical Practice is seeking an enthusiastic receptionist to join the team at the Castle Gardens Site on a full-time or part-time basis (minimum 24 hours per week). You will greet patients, book appointments, handle queries, and support clinical staff while maintaining patient records with care.

The ideal candidate will have customer service experience, excellent communication, and strong IT/administration skills. Some flexibility in hours and commuting distance is expected.

Qualifications

• Customer service/patient experience is desirable.
• Excellent communication skills and a professional manner.
• Ability to work as part of a team in a busy clinical setting.
• Strong IT and administration skills with accuracy.

Responsibilities

• Greet and direct all patients.
• Make appointments and manage bookings.
• Answer queries and signpost to staff as needed.
• Handle prescriptions, letters, forms and specimen bottles.
• Maintain patient records and filing systems.
• Register new patients and assist with procedures.

Skills

Customer service

IT skills

Administration

Tools

MS Office

Job description

About the Role

Colchester Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on afull time or part time basis at our Castle Gardens Site. The hours need to be a minimum of 24 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

Colchester Medical Practice is a well established group of practices consisting of four GP surgeries and a health and wellbeing hub. We have formed our own PCN within the practices. We serve a population of 43,000 patients. By working for Colchester Medical Practice, you also see the following benefits:

• NHS Pension Scheme
• The NHS pension scheme is a defined benefits scheme
• Family benefits including an adult dependents pension and childrens pension
• Ill health benefits
• 20% employer contribution
• Proper Pay
• Living Wage Foundation Accredited
• Eye-care vouchers
• Health service discounts
• Annual Leave: minimum 28 days FTE

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.