Patient Appointment Coordinator & Pre-Registration Clerk

Swansea Bay University Health Board; Port Talbot; On-site; GBP 21,000 - 25,000; Full time

Job summary

Swansea Bay University Health Board is seeking a motivated Appointment Booking/Pre-registration Clerk to join the team at HQ. You will provide a professional appointment booking service, supporting clinics and waiting lists while delivering excellent customer service to patients, carers and staff.

The role requires strong administrative skills, accuracy, and flexibility to cover different sites. Welsh language skills are desirable, with a fixed-term contract for 12 months and opportunities for

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organisational and administrative abilities are required.
• Attention to detail and accuracy in record-keeping.
• Experience using appointment booking systems and Microsoft Office.
• Ability to work effectively in a busy team environment.
• Welsh language skills are desirable.
• Experience with administrative procedures and documentation.

Responsibilities

• Book and manage new and follow-up appointments.
• Contact patients to arrange and confirm appointment details.
• Maintain accurate patient records, spreadsheets and booking systems.
• Support clinic scheduling and waiting list management.
• Work closely with colleagues to ensure an efficient service.
• Maintain confidentiality and comply with data protection requirements.

Skills

Excellent communication

Telephone manner

Organisational skills

Administrative abilities

Flexibility

Self-motivation

Data protection awareness

Team working

Education

GCSEs C or above

Administration procedures (Welsh language knowledge)

NVQ/Certificates in Administration (Desirable)

ECDL (Desirable)

Job description

Swansea Bay University Health Board is seeking a motivated Appointment Booking/Pre-registration Clerk to join the team at HQ. You will provide a professional appointment booking service, supporting clinics and waiting lists while delivering excellent customer service to patients, carers and staff.

The role requires strong administrative skills, accuracy, and flexibility to cover different sites. Welsh language skills are desirable, with a fixed-term contract for 12 months and opportunities for