Patient and Clinical Support Team Manager

NHS; Bedford; On-site; GBP 33,000 - 35,000; Full time

Job summary

The De Parys Group seeks a patient and clinical support team manager to lead operations. This full-time role involves enhancing patient interactions, managing staff training, and ensuring high standards in clinical care, while embracing continuous improvement across services.

Benefits

NHS pension scheme

Living Wage Foundation accredited pay

Eye-care vouchers

Annual leave: minimum 23 days

Paid breaks

Qualifications

• Experience in leadership and personnel management within a healthcare setting.
• Self-motivated and solution-focused approach necessary.
• Ability to implement and embed policies, procedures, and guidelines.

Responsibilities

• Maximize patient interactions and manage a team.
• Ensure training and competency for team leads.
• Support HR issues and participate in interviews.

Skills

Leadership

Problem Resolution

Communication

Organizational Skills

Self-motivation

Job description

Job summary

The De Parys Group is looking to appoint an experienced patient and clinical support team manager to lead our organisation on a full-time basis 37.5 hours per week, Monday to Friday.

Main duties of the job

• Maximise patient interactions.
• Manage and train the team leads to ensure that they have the skills and knowledge to meet the needs of their role.
• Ensure the rota is appropriately resourced for all sites, including triage and extended access.
• Ensure the team are trained to a consistent level (using the competency framework), managing capability or capacity issues.
• Problem resolution for patients and staff alike, to resolve issues and complaints at the point of contact.
• Maintain existing policies and protocols for the team.
• Identify opportunities to improve processes and implement these across the team with the appropriate process, training and communication.
• Organise and attend meeting.
• Support the wider management team in the implementation of the aims and objectives of the organisation.
• Ensure that health and safety guidelines are adhered to.
• Work with the governance manager to ensure that all legal/regulatory requirements are embedded within any new services.
• Assist in the preparation for CQC inspections, to ensure that the practices are fully ready for inspection.
• Ensure that mandatory training is completed.
• Directly co-line manage team leads, currently 6.
• Shortlist and interview candidates and once hired, maintain the induction programme.
• Lead staff appraisals, performance reviews, return to work (for team leads).
• Support complex HR/employee issues.
• Work across all TDPG sites on a regular basis (likely to be at more than one site each week).

About us

The De Parys Groups priority is to provide the highest standard of clinical care to the 38,000 patients registered with the practice. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

TDPG is fortunate to have its own dispensaries at our De Parys and Bromham sites. In addition to our routine GMS services, we offer a comprehensive range of services including minor surgery, LARC provision and anticoagulation clinics.

We have high QOF achievement and excellent KPIs within the group.

Benefits include:

• NHS pension scheme.
• Proper pay andLiving Wage Foundation accredited.
• Eye-care vouchers.
• Annual leave: minimum 23 days FTE, with enhancements for long service.
• Paid breaks

Details Date posted

06 June 2025

Pay scheme

Other

Salary

£33,000 to £35,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

28676

Job locations

23 De Parys Avenue

Bedford

Bedfordshire

MK40 2TX

Job description Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification Experience Essential

• Prior experience of leadership and personnel management, ideally within a healthcare setting.
• Self-motivated, with a forward-thinking, solution-focused approach.
• The ability to implement and embed policies, procedures and guidelines.
• Experience of working in an ever-evolving environment, with an ability to cope with regular change.
• Excellent organisational, management and planning skills, IT skills and communication skills.
• Ability to manage change effectively.
• Ability to identify training and development needs in self and other as well as experience of appraising staff.

Person Specification Experience Essential

• Prior experience of leadership and personnel management, ideally within a healthcare setting.
• Self-motivated, with a forward-thinking, solution-focused approach.
• The ability to implement and embed policies, procedures and guidelines.
• Experience of working in an ever-evolving environment, with an ability to cope with regular change.
• Excellent organisational, management and planning skills, IT skills and communication skills.
• Ability to manage change effectively.
• Ability to identify training and development needs in self and other as well as experience of appraising staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Primary Care Careers

Address

23 De Parys Avenue

Bedford

Bedfordshire

MK40 2TX

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Primary Care Careers

Address

23 De Parys Avenue

Bedford

Bedfordshire

MK40 2TX

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)