Patient And Client Council Practitioner

Brook Street; Belfast City District; On-site; GBP 18,000 - 22,000; Full time

Job summary

Patient and Client Council (PCC) in Belfast City Centre is seeking a professional Receptionist (Band 2) to join the Business Support Team. You will be the first point of contact for the public, delivering a welcoming and efficient service while supporting administrative functions across the organisation.

The role entails managing calls, handling inquiries, diary support, and general office admin. A friendly, professional approach and proficiency with Microsoft Office are essential.

Qualifications

• Excellent communication and customer service skills.
• Previous reception or administrative experience.
• Strong organisational and IT skills, including Microsoft Office.
• Ability to maintain accurate records and handle confidential information.
• A professional, friendly and approachable manner.
• Ability to work both independently and as part of a team.

Responsibilities

• Answer and manage calls to the PCC Freephone service.
• Direct enquiries to the appropriate team members.
• Monitor and manage shared email inboxes.
• Maintain accurate records and update organisational systems.
• Provide administrative support, including filing, scanning and photocopying.
• Assist with diary management, meetings and event coordination.
• Support recruitment and induction administration.
• Maintain petty cash records and general office administration.
• Contribute positively as part of the Business Support Team.

Skills

Communication

Customer service

Reception experience

Administration experience

Microsoft Office

Confidentiality

Teamwork

Independent working

Tools

Microsoft Office

Job description

Receptionist (Band 2)

Patient and Client Council (PCC)
Belfast City Centre | Band 2 Salary Scale

About the Role

The Patient and Client Council (PCC) is seeking a professional and customer-focused Receptionist to join its Business Support Team. As the first point of contact for members of the public, you will provide a welcoming and efficient service while supporting a range of administrative functions across the organisation.

Key Responsibilities

• Answer and manage calls to the PCC Freephone service.
• Direct enquiries to the appropriate team members.
• Monitor and manage shared email inboxes.
• Maintain accurate records and update organisational systems.
• Provide administrative support, including filing, scanning and photocopying.
• Assist with diary management, meetings and event coordination.
• Support recruitment and induction administration.
• Maintain petty cash records and general office administration.
• Contribute positively as part of the Business Support Team.

What We're Looking For

• Excellent communication and customer service skills.
• Previous reception or administrative experience.
• Strong organisational and IT skills, including Microsoft Office.
• Ability to maintain accurate records and handle confidential information.
• A professional, friendly and approachable manner.
• Ability to work both independently and as part of a team.

Why Join PCC?

This is an excellent opportunity to play a key role in an organisation that gives a voice to the public and helps improve Health and Social Care services across Northern Ireland. You'll work in a supportive team environment while developing valuable administrative and customer service experience.

If you are organised, personable, and enjoy helping others, we'd love to hear from you.