Patient Advisor

Optical Express Westfield Limited; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading optical care provider is seeking a full-time Patient Advisor to deliver exceptional service in Cambridge. This role involves building strong patient relationships, assisting in consultations, and undertaking diagnostic scans. Ideal candidates will have a passion for customer service and strong organizational skills. The position offers a competitive salary, bonuses, and unique perks including free eye surgery and 29 days of annual leave.

Benefits

Industry leading salary plus excellent bonus potential

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eye wear

Ongoing training and development opportunities

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly and articulately.

Responsibilities

• Make patients feel welcomed and valued.
• Build relationships with patients and ensure communication.
• Assist in patient consultations and undertake diagnostic scans.
• Schedule treatment dates and advise on vision correction solutions.

Skills

Customer service

Organisational skills

Communication

Motivated

Job description

Overview

Patient Advisor

Full time – 40 hours (must be flexible to work weekends)

Salary: £25,400+ bonuses

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding.

As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

Responsibilities

• It’s our Patient Advisor’s to make our patients feel like a superstar from the moment they enter our clinics.
• Our Patient Advisors are often the first person our patient interacts with.
• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations / practice visits
• Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
• Assisting patients to complete health & lifestyle questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates for vision correction surgery
• Advising on traditional vision correction solutions, namely glasses and contact lenses
• Discussing finance options
• Accurately maintaining patient records

Ideal candidate

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.