Patient Advisor

Optical Express Group; Bristol; On-site; GBP 27,000 - 32,000; Full time

Job summary

Optical Express is seeking a Patient Advisor in Bristol to deliver exceptional patient care while providing a 5-star service. Responsibilities include performing diagnostic eye scans and maintaining patient relationships, with a strong emphasis on communication skills. The role offers a competitive salary, ongoing training, and various perks, making it an exciting opportunity for candidates passionate about patient care.

Benefits

29 days annual leave

Free Laser Eye Surgery

Discounted prescription eyewear

Ongoing training and development

Qualifications

• Strong written and verbal communication skills required.
• Self-motivated with and without supervision.
• Ability to work in a team environment and build relationships.

Responsibilities

• Building relationships with patients.
• Performing diagnostic eye scans.
• Maintaining accurate patient records.
• Scheduling consultations and surgeries.

Skills

Communication

Organizational Skills

Self-Motivation

Commercial Awareness

Job description

Salary – Between £27,000 pro rata, & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

We are looking to add to our team in our Bristol clinic, and you will also be required to work 1 – 2 days per week in our Bath and Melksham clinics.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.