Patient Pathway Coordinator

Castlefield Recruitment.; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated Patient Administrator to oversee the scheduling and coordination of patient appointments and surgical bookings. The successful candidate will ensure a smooth patient journey and work closely with medical staff to optimize scheduling efficiency while maintaining compliance with confidentiality regulations.

Qualifications

• Private Healthcare experience is essential.
• Experience in patient coordination within a surgery or private healthcare setting required.
• Strong secretarial skills with experience in handling surgical bookings.

Responsibilities

• Manage patient booking process ensuring a seamless experience from consultation to surgery.
• Schedule consultations, pre-operative assessments, and surgical appointments.
• Maintain accurate patient records in line with GDPR.

Skills

Administrative skills

Communication

Multitasking

Job description

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Castlefield Recruitment is delighted to be working with a fast growing specialist Healthcare Provider, who are committed to delivering the highest quality patient care.

The successful Patient Administrator will work oversee the scheduling and coordination of patient appointments, consultations, and surgical bookings for procedures. Understanding a smooth and efficient patient journey, from initial inquiry to post-surgical aftercare is essential for the post.

Duties;

• Manage all aspects of the patient booking process, ensuring a seamless experience from consultation to surgery
• Schedule initial inquiries, consultations, pre-operative assessments, and surgical appointments with precision
• Oversee, reply to and record all enquiries across various social media and online platforms
• Work closely with consultants, surgeons, and medical staff to optimize scheduling and operating theatre efficiency
• Monitor appointment availability and manage cancellations or reschedules promptly
• Maintain accurate patient records in line with GDPR and confidentiality regulations
• Process bookings, invoices, and payments, ensuring accurate billing and financial tracking
• Assist with credit control, ensuring all patient accounts are up to date
• Manage onward referrals for additional treatments, diagnostics, or follow-up appointments

Essential skills/qualifications:

• Private Healthcare experience is essential
• Experience in patient coordination, within a surgery or private healthcare setting
• Strong administrative and secretarial skills, with experience handling surgical bookings, including enquiries, queries and aftercare concerns.
• Excellent verbal and written communication skills, with a patient-focused approach
• Ability to multitask in a fast-paced environment while maintaining attention to detail