Patient Services Coordinator

Lloyds Pharmacy Clinical Homecare Limited.; Swindon; On-site; GBP 24,000 - 30,000; Full time

Job summary

Lloyds Clinical is seeking a Patient Services Coordinator to support the treatment of 100,000 patients across the UK. This role involves managing medication enquiries, coordinating prescriptions, and delivering top-notch customer service, ensuring an empathetic approach while communicating with vulnerable individuals. Applicants should possess strong attention to detail and be target-driven, with an emphasis on care and communication skills.

Benefits

25 days annual leave plus bank holidays

Company bonus scheme

Outstanding training & development programs

Up to £1200 refer-a-friend bonus

Employee assistance program with health and well-being support

Savings and discounts via our rewards portal

Qualifications

• Passion for delivering exceptional customer service.
• Ability to meet deadlines and targets.
• Sound judgment and empathetic communication.

Responsibilities

• Manage medication enquiries and coordinate prescriptions.
• Book deliveries and communicate with patients and hospitals.
• Deliver best-in-class customer service.

Skills

Customer Service

Attention to Detail

Empathy

Job description

About The Role

As a Patient Services Coordinator, you will support the treatment of 100,000 patients across the UK as part of the patient services team. Your responsibilities include managing medication enquiries, booking deliveries, coordinating prescriptions, and communicating with patients and hospitals. You will be part of our contact centre, ensuring the delivery of best-in-class customer service. A caring nature and excellent telephone manner are essential for this role.

Site Hours: Monday - Friday 08:00 - 22:00, Saturday 08:00 - 16:00. You may be asked to cover any 7.5-hour shift within these times.

Interview: Suitable candidates will be invited to an assessment evening on Thursday, 19th June from 5 pm, following a short telephone interview. Please note, attendance is by invitation only.

Why Lloyds Clinical?

We offer exciting opportunities across nursing, patient services, pharmacy, and warehousing, with benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programs
• Up to £1200 refer-a-friend bonus
• Employee assistance program with health and well-being support
• Savings and discounts via our rewards portal

About You

To succeed, you should be passionate about delivering exceptional customer service, making sound judgments, and working empathetically with vulnerable individuals over the phone. Attention to detail, the ability to meet deadlines, and target-driven mindset are important.

This role is commutable from: Harlow, Roydon, Bishops Stortford, Waltham Abbey, Cheshunt, Ware, Epping, North Weald Bassett, Sawbridgeworth, Hoddesdon, Great Amwell, Theydon Bois, Hertford Heath, Enfield, Loughton, Hertford.

About Us

Lloyds Clinical has over four decades of experience supporting patients since 1975. We provide clinical homecare services to over 100,000 patients across the UK, including medication delivery and specialized nursing for complex conditions. We collaborate with NHS, pharmaceutical companies, and private insurers, prioritizing patient care and continuous improvement.

We are an equal opportunities employer committed to diversity and inclusion. If you require reasonable adjustments during the recruitment process, please contact our resourcing team.