Patient Administrator

Circle Health Group; Milton Keynes; Hybrid; GBP 21,000 - 29,000; Part time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies (maternity/pP

Non-contributory life insurance

Staff engagement hub and wellbeing

Employee recognition programmes

Industry leading training and dev

Job summary

The Saxon Clinic in Milton Keynes is seeking a Patient Administrator to join the Administration team. This part-time role covers 22.5 hours per week with a permanent contract. The role focuses on smooth patient administration, handling enquiries, bookings, and mail while following group processes.

Benefits include competitive salary and extensive employee benefits. You will work in a supportive environment with opportunities for training and development as part of Circle Health Group.

Qualifications

• GCSE Maths and English at A-C grade or equivalent
• Proficient with a PC and standard software/systems
• Experience in private healthcare administration is advantageous

Responsibilities

• Support smooth patient administration throughout the journey
• Follow Circle Health Group processes to provide efficient and standard service
• Handle patient queries professionally and accurately
• Manage incoming/outgoing mail
• Approve bookings and update systems accordingly
• Maintain Health and Safety awareness in line with regulations
• Complete mandatory training requirements

Skills

PC literacy

Administration experience

Education

Maths GCSE A-C

English GCSE A-C

Tools

Booking system

Job description

Patient Administrator
The Saxon Clinic
22.5 Hours & Permanent
Salary: £24,947.00 FTE per year

The Saxon Clinic in Milton Keynes is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for an Patient Administrator to join their team of staff in theAdministration department.

This is a part time role for 22.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.