Patient Administrator

Circle Health Group; Harrogate; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays (30+1)

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced family leave pay

Life insurance

Wellbeing resources

Job summary

The Duchy Hospital in Harrogate is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics. We are looking for a Patient Administrator to join the Administration department on a 37.5-hour, full-time basis with a flexible weekend shift.

The role involves contributing to the patient journey, handling queries, managing mail and bookings, and ensuring health and safety standards are followed.

Qualifications

• Maths and English GCSE A-C or equivalent.
• Proficient in PC software and systems.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide a standard service to patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken.
• Complete all relevant mandatory training.

Skills

PC literacy

Customer service

Education

Maths GCSE A-C

English GCSE A-C

Job description

The Duchy Hospital
37.5 Hours & Permanent
Salary: £24,947.00 per year

The Duchy Hospital in Harrogate is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a full- time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern, including weekends.

Duties of this role include:

Contribute to the smooth running of the patient administrative process throughout the patient journey.

Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.

Ensure All patient queries are dealt with efficiently and professionally.

To manage all incoming and outgoing mail.

Approve electronic bookings received via the relevant system and update any booking received via email.

Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.

You comply with all relevant mandatory training.

Applicants should meet the following criteria:

Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence

Proficient in the use of a PC, including the use of software and systems

Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

25 days holiday per year + bank holidays, increasing to 30 days with service

Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions

Friends & Family Hospital Discounts

Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Staff engagement hub with access to discounts and extensive rewards and voluntary benefits

Access to resources, tools and services to support your wellbeing

Employee recognition programmes

Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.