Patient Administrator

InHealth Group; Ashington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Ashington is looking for a Patient Administrator to deliver quality administrative and secretarial services. In this role, you will coordinate patient experiences and support imaging services, ensuring efficient operations. The ideal candidate will have strong IT skills and an empathetic approach to patient care, with some experience in an administrative role. This full-time position operates on a Monday-Sunday schedule.

Qualifications

• Flexibility in working patterns to fulfil site requirements.
• Ability to prioritise tasks whilst maintaining accuracy.
• Strong understanding of confidentiality and data protection.

Responsibilities

• Welcoming patients and coordinating their arrival.
• Dealing with patient inquiries effectively.
• Booking clinically validated appointments.

Skills

Flexibility in working patterns

Proficient understanding of IT packages

Effective communication skills

Attention to detail

Understanding of confidentiality

Empathetic approach

Tools

Microsoft Office

Internal IT systems

Job description

Job - Patient Administrator Location- Wansbeck Hours: Monday-Sunday, 24 hours per week, InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Patient Administrator within our Wansbeck site, you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide. You may be required to cover shifts at Hexham or North Tyneside – so will need access to a car to support this.

Main duties of the job

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
• Tracking and distributing imaging data and reports as required
• Utilising relevant IT systems to support the delivery of a high‑quality imaging service
• Assist with monthly reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively
• Ensuring patient and customer focus is central to the commercial success of the business

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people‑focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high‑quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.

Qualifications

• Flexibility in working patterns to fulfil site requirements
• A proficient understanding of IT packages and administration tasks
• The ability to prioritise tasks whilst maintaining accuracy and attention to detail
• Effective communication skills, both on the phone and face to face
• A strong understanding of confidentiality and data protection
• A supportive, trustworthy and reliable approach to their work
• An empathetic and caring approach

Experience

• Working in a fast‑paced administrative role
• Being in a patient or customer facing environment
• Experience in a healthcare environment would be desirable but not essential
• Knowledge and experience of using Microsoft and other IT packagesQuickly learning new systems
• Working independently and as part of a wider team

Additional Criteria

• Please see Job advert
• Please see Job advert

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.