Patient Administration Officer

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Patient Access Officer for The Princess Grace Hospital. This full-time role involves greeting patients, managing bookings, and ensuring accurate information in databases. Join a supportive environment with extensive career progression opportunities and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Career progression opportunities

Supportive working environment

Qualifications

• Previous administrative experience in a customer-facing role.
• Excellent customer care skills.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients and visitors professionally.
• Maintain accurate hospital databases.
• Coordinate and facilitate patient bookings.

Skills

Customer care

Attention to detail

Communication

Microsoft Office

Job description

Job Title: Patient Access Officer

Location: The Princess Grace Hospital

Employment Type: Full-time, 37.5 hours per week, Permanent

Introduction

We’re seeking a Patient Access Officer to join our Patient Access team at The Princess Grace Hospital. This role offers an opportunity to be a vital part of the UK’s largest private healthcare provider, contributing to delivering high-quality patient services.

Responsibilities

1. Greet patients and visitors professionally and courteously.
2. Communicate effectively with internal and external stakeholders.
3. Maintain accurate and current information in hospital databases.
4. Pre-register or register patients onto HCA databases.
5. Ensure all patient documents are signed and scanned appropriately.
6. Respond to queries via telephone, written correspondence, or face-to-face.
7. Manage patient waiting areas to ensure smooth service delivery.
8. Coordinate and facilitate patient bookings as applicable.

Qualifications and Skills

• Previous administrative experience in a customer-facing role.
• Excellent customer care skills.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office, especially Excel.
• Strong verbal and written communication skills.

Why Join Us?

Founded over 50 years ago, HCA UK is a leading healthcare provider investing heavily in the latest treatments and technologies. We offer extensive career progression opportunities, a supportive working environment prioritizing wellbeing, and a comprehensive benefits package including holiday entitlement, private healthcare, pension contributions, and more.

Diversity and Inclusion

We are committed to creating an inclusive environment that values diversity, equity, and belonging. We support flexible working arrangements and provide reasonable adjustments to ensure everyone can thrive and reach their potential.