Patient Administration Lead: Streamline Scheduling & Care

Circle Health Group; Northwich; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies – enhanced M

Non-contributory life insurance

Staff engagement hub and wellbeing

Job summary

Circle Cheshire Clinic in Northwich is seeking a Patient Administration Lead to oversee the patient administration team and ensure the smooth running of bookings, admissions and outpatient appointments. The role is full-time (37.5 hours per week) with a permanent contract and a salary up to £32,000 per year, dependent on experience, training and qualification.

Circle Health Group offers a range of employee benefits, including holiday entitlement, private healthcare and discount schemes.

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.
• Act as the key point of contact for operational queries and escalates issues where required.

Skills

Healthcare administration

Leadership

Communication skills

Organisational skills

Microsoft Office

Tools

Patient management systems

Job description

Circle Cheshire Clinic in Northwich is seeking a Patient Administration Lead to oversee the patient administration team and ensure the smooth running of bookings, admissions and outpatient appointments. The role is full-time (37.5 hours per week) with a permanent contract and a salary up to £32,000 per year, dependent on experience, training and qualification.

Circle Health Group offers a range of employee benefits, including holiday entitlement, private healthcare and discount schemes.