Patient Admin Services Team Lead

Birmingham Women's and Children's NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Birmingham Women's and Children's NHS Foundation Trust is seeking a dedicated Team Leader for the Patient Admin Services at Birmingham Children's Hospital. You will oversee front desk senior clerks, ensure smooth administration, and support daily operations with the Patient Admin Services Manager.

Ideal candidates show empathy, strong communication, and the ability to work under pressure, delivering first-class service to patients and families while adapting to change and new ways of working.

Qualifications

• Educated to GCSE English & Mathematics level.
• ECDL or equivalent knowledge.
• Training in equal opportunities and/or recruitment and selection.
• NVQ level 4 or equivalent knowledge and experience.

Responsibilities

• Manage day-to-day operations of the Patient Admin Services Team.
• Support senior colleagues and coordinate front desk activities.
• Ensure processes follow procedures and deadlines are met.

Skills

Empathy

Communication

Teamwork

Under pressure

Time management

Education

GCSE English & Maths

ECDL

Equal opportunities training

NVQ4 or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Birmingham Women's and Children's NHS Foundation Trust is seeking a dedicated Team Leader for the Patient Admin Services at Birmingham Children's Hospital. You will oversee front desk senior clerks, ensure smooth administration, and support daily operations with the Patient Admin Services Manager.

Ideal candidates show empathy, strong communication, and the ability to work under pressure, delivering first-class service to patients and families while adapting to change and new ways of working.