Patient Access & Waitlist Coordinator

Hywel Dda University Health Board; Carmarthen; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Hywel Dda University Health Board is seeking a Service Coordinator for Waiting List and Cancellations to join the Communication Hub. The role is hybrid with three days on-site at Hafan Derwen and two days remote, working 9:00am–5:00pm, Monday to Friday.

You will develop and deliver infrastructure to manage escalated queries, lead operational delivery, and coordinate with health colleagues to ensure timely, accurate information and continuity of care for patients.

Qualifications

• Expert in health service administration and patient communication.
• Strong leadership and team-working skills.
• Knowledge of health board systems and procedures; excellent communicator.

Responsibilities

• Develop and deliver process infrastructure to manage escalated queries.
• Lead on operational delivery for the service.
• Liaise with health colleagues and partner organisations; ensure continuity of care.

Skills

Health administration

Patient communication

Team leadership

Quality improvement

Tools

Databases

Health board systems

Job description

Hywel Dda University Health Board is seeking a Service Coordinator for Waiting List and Cancellations to join the Communication Hub. The role is hybrid with three days on-site at Hafan Derwen and two days remote, working 9:00am–5:00pm, Monday to Friday.

You will develop and deliver infrastructure to manage escalated queries, lead operational delivery, and coordinate with health colleagues to ensure timely, accurate information and continuity of care for patients.