Patient Access & Appointments Coordinator

Allscreens Nationwide Ltd; Weybridge; On-site; GBP 21,000 - 26,000; Full time

Job summary

Prime Health is seeking a proactive and patient-focused administrator to join our outpatient services team. You will be the first point of contact for patients, handling inquiries, scheduling appointments and coordinating with referrers and clinical staff to ensure timely care.

You will also provide a courteous reception service, both in person and over the phone, and support interpreters when required. Experience in healthcare and telephone-based customer service is desirable, with strong

Qualifications

• Previous healthcare experience would be desirable.
• Previous experience of dealing with telephone customers is desirable.
• Problem-solving, critical thinking.
• Time management.

Responsibilities

• Acting as the first point of contact for patients to MIP.
• Schedule outpatient and related appointments according to clinical urgency.
• Liaise with referrers and clinical teams to ensure timely care.
• Remind patients of appointments and communicate notifications promptly.
• Provide courteous reception service face-to-face and by phone.
• Support interpreters where needed and ensure patient needs are met.
• Coordinate with nursing and medical staff to optimise clinic capacity.
• Escalate issues to Team Leader or Line Manager as required.

Skills

Healthcare experience

Telephone handling

Problem-solving

Time management

Job description

Prime Health is seeking a proactive and patient-focused administrator to join our outpatient services team. You will be the first point of contact for patients, handling inquiries, scheduling appointments and coordinating with referrers and clinical staff to ensure timely care.

You will also provide a courteous reception service, both in person and over the phone, and support interpreters when required. Experience in healthcare and telephone-based customer service is desirable, with strong