Healthcare Reception Manager & Team Lead

Stourside Medical Practice; Halesowen; Presencial; GBP 28.000 - 36.000; Jornada completa

Descripción de la vacante

Stourside Medical Practice in England seeks a Reception Manager/Team Leader to supervise and develop the front-desk team while ensuring smooth patient access. You will oversee recruitment, rosters and the appointment system, working closely with the Practice Manager and Lead GP.

The role combines hands-on operations with leadership, governance and continuous improvement. Five days a week, with remote oversight of weekend/evening clinics and strict DBS/health checks required.

Formación

• GCSE Maths and English at Grade C/Level 4 or equivalent.
• Management or supervisory experience in a busy, high-pressure environment.
• Excellent communication and interpersonal skills; able to lead, motivate and support a team.

Responsabilidades

• Lead, line manage and develop reception staff, including recruitment, induction, performance and absence management, appraisals, training, wellbeing and succession planning.
• Oversee the daily running of reception and administrative services, working hands-on alongside the team.
• Coordinate clinical and administrative rotas, staffing levels and effective cover.
• Maintain and improve workflows and systems for appointments, results and task management; monitor access, call handling and patient feedback.
• Oversee deliveries and cold-chain compliance, stock, equipment and room readiness; act as fire marshal and uphold safety procedures.
• Escalate operational, patient-safety and service-delivery issues; handle patient concerns and complaints in line with policy.
• Support administrative delivery of QOF and Enhanced Services.
• Maintain confidentiality and data protection, review reception policies, and ensure compliance with safeguarding, health and safety and organisational requirements.
• Contribute to audits, clinical governance, access planning and wider practice improvement.
• Deputise for the Practice Manager where appropriate; attend management and external meetings, and prepare agendas and minutes where required.
• Support the practice website, communication platforms and Patient Participation Group; use patient feedback to improve services.
• Liaise with Dudley IT on IT issues and NHSPS on building issues

Conocimientos

Leadership

Communication

Organisation

Problem solving

Team motivation

Educación

GCSE Maths & English

Herramientas

EMIS

DocMan

AccRx

Descripción del empleo

Stourside Medical Practice in England seeks a Reception Manager/Team Leader to supervise and develop the front-desk team while ensuring smooth patient access. You will oversee recruitment, rosters and the appointment system, working closely with the Practice Manager and Lead GP.

The role combines hands-on operations with leadership, governance and continuous improvement. Five days a week, with remote oversight of weekend/evening clinics and strict DBS/health checks required.