Patient Access & Reception Coordinator

Allscreens Nationwide Ltd; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Crookes Practice is seeking a Receptionist / Administrator to provide general support to the practice team and present a positive image to patients and visitors. You will assist in directing patients to the correct service, handle enquiries, and manage appointments and records efficiently.

Role includes maintaining confidentiality, processing prescriptions, and contributing to practice meetings and mandatory training, including CPR refreshers, to ensure smooth service delivery.

Qualifications

• Experience in reception and general administrative tasks preferred.
• Excellent communication and organisational skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Administrative duties such as processing and recording information in a timely manner.
• Provide an effective reception service for patients and visitors.
• Deal with enquiries, explain procedures and book appointments.
• Explain practice arrangements to new patients and those seeking cover.
• Handle telephone calls, divert calls, and take messages accurately.
• Process repeat prescription requests and prepare for collection within 48 hours.
• Arrange ambulances and interpreters as required.
• Register on-line patients and manage on-line prescriptions.
• Maintain computer records and manage data entry securely.
• Keep reception area tidy and report urgent matters.
• Observe patient confidentiality at all times.
• Charge for private work (medical reports) and record in petty cash.
• Handle specimens per Health and Safety policies.
• Comply with Practice policies and guidance.
• Maintain records securely and attend practice meetings.
• Complete required induction and mandatory training, including CPR refreshers.
• Support collaborative teamwork and professional conduct.

Skills

Reception

Administrative duties

Telephone handling

Job description

The Crookes Practice is seeking a Receptionist / Administrator to provide general support to the practice team and present a positive image to patients and visitors. You will assist in directing patients to the correct service, handle enquiries, and manage appointments and records efficiently.

Role includes maintaining confidentiality, processing prescriptions, and contributing to practice meetings and mandatory training, including CPR refreshers, to ensure smooth service delivery.