Patient Access & Experience Specialist

HCA Healthcare, Inc.; City Of London; In loco; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday + bank holidays

Private healthcare

Private pension

Season Ticket Loan

Cycle to Work

Group Life Assurance

Critical illness cover

Descrizione del lavoro

The London Bridge Hospital in London is seeking a dedicated Patient Access Officer to join our Patient Access team. This role provides administrative support to consultants and third parties, helping to promote a seamless patient pathway and delivering a 5-star experience to internal and external stakeholders.

We value candidates from retail or hospitality who can bring exceptional customer service, empathy, and professionalism to the healthcare setting.

Competenze

• Previous Administrative experience in a client/customer-facing role.
• Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
• Ability to remain calm and professional under pressure while managing multiple tasks.

Mansioni

• Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
• Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.
• Respond promptly to any patient or third-party requests, demonstrating empathy and understanding in every interaction.
• Maintain accurate and up to date information on the hospital database during the patient journey.
• Formally pre-register or register all patients onto HCA databases.
• Ensure all relevant Patient documents are signed and scanned to the patient accounts.
• Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
• Coordinate and facilitate all patient bookings where applicable.

Conoscenze

Customer service

Interpersonal skills

Communication

Calm under pressure

Descrizione del lavoro

The London Bridge Hospital in London is seeking a dedicated Patient Access Officer to join our Patient Access team. This role provides administrative support to consultants and third parties, helping to promote a seamless patient pathway and delivering a 5-star experience to internal and external stakeholders.

We value candidates from retail or hospitality who can bring exceptional customer service, empathy, and professionalism to the healthcare setting.