Patient Access & Concierge - 5-Star Care

HCA Healthcare UK; Royal Borough of Greenwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work

Staff discount

Job summary

HCA UK seeks a Patient Access Officer for The London Bridge Hospital, with 37.5 hours/week, Monday–Friday. Rotating to other Outpatient Centres as required. Salary £28,860 per annum, with flexible shifts 7:30–20:00.

You will greet patients, manage registrations, and coordinate bookings to deliver a seamless patient journey. Retail or hospitality backgrounds are encouraged to apply; you will gain clinical experience and opportunities for progression within a leading private healthcare provider.

Qualifications

• Previous Administrative experience in a client/customer-facing role.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional under pressure while managing multiple tasks.

Responsibilities

• Greet patients and visitors in a friendly, professional manner and ensure they feel supported from arrival.
• Engage with patients throughout their journey, addressing queries and maintaining a welcoming environment.
• Maintain up-to-date information in hospital databases and pre-register patients onto HCA systems.
• Coordinate patient bookings and manage waiting areas to ensure smooth service delivery.

Skills

Customer service

Interpersonal skills

Administrative experience

Communication skills

Job description

HCA UK seeks a Patient Access Officer for The London Bridge Hospital, with 37.5 hours/week, Monday–Friday. Rotating to other Outpatient Centres as required. Salary £28,860 per annum, with flexible shifts 7:30–20:00.

You will greet patients, manage registrations, and coordinate bookings to deliver a seamless patient journey. Retail or hospitality backgrounds are encouraged to apply; you will gain clinical experience and opportunities for progression within a leading private healthcare provider.