House of Lords – Doorkeeper

Confederation of Service Charities; London, City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Doorkeeper at the House of Lords, where you will play a vital role in maintaining security and facilitating access to the Chamber. This position offers a unique chance to work in a fast-paced, customer-facing environment, supporting high-profile events and ceremonies. You'll be part of a dedicated team, ensuring the smooth running of Parliament while adapting to dynamic situations. With a commitment to inclusivity and diversity, this role promises not only professional growth but also the opportunity to witness history in the making. If you're ready to make a difference in a prestigious institution, this is the role for you.

Benefits

30 days annual leave

Health and wellbeing programme

Witness history in the making

Qualifications

• Excellent team-working skills in diverse organizations.
• Ability to resolve issues with tact and sound judgement.

Responsibilities

• Maintain security and smooth operation of the Chamber.
• Direct members of the public and manage ticketing.

Skills

Team-working skills

Problem resolution

Confidentiality awareness

IT skills (Word, Excel)

Adaptability

Job description

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We are looking for a Doorkeeper in Black Rods Office at the House of Lords. This is an exciting position where you will be working in and around the House of Lords Chamber!

This is an opportunity to work onsite at Parliament working Monday to Friday. Variable working patterns are required. The House of Lords routinely sits late, and, on such occasions, Doorkeepers are required to remain on duty until the House rises. This applies when the House is sitting, and a generous allowance is paid to cover this. There is more flexibility during recess periods.

Doorkeepers work at the very heart of what the House does, performing a number of functions in and around the Chamber to ensure that it operates effectively and securely, such as booking in guests, directing Members of the Public and managing ticketing and access to the public galleries. They also play a central role in ceremonial aspects of Parliament, supporting at high-profile occasions such as State Opening.

This is a fantastic opportunity for someone who wants to work in a unique, fast-paced and customer facing environment and enjoys working in a small team.

You’ll be accountable for–

• Maintain visible security and smooth running of the Chamber of the House of Lords and the immediate surrounding areas
• Operating the system for allocating seats for guests in the House of Lords Chamber Galleries and the issue of tickets for seats in the Galleries
• Provide a reception facility including the booking in of Peers’ guests at Peers’ entrance
• Directing members of the Public wishing to view the proceedings of the House
• Providing an immediate response to any incident in the Chamber of the House of Lords
• Act as a First Aider at work (including in the use of a defibrillator) and, as required, providing first aid at major events and to Members in the Chamber and public areas of the House of Lords; training will be given on appointment
• Supporting major State Occasions such as the State Opening of Parliament, as directed by the Principal Doorkeeper
• Supporting formal events and ceremonies in the Robing Room, Royal Gallery and Westminster Hall as directed by the Principal Doorkeeper
• Operating the annunciator system, used throughout Parliament to keep Peers and MPs informed on the business both Houses and important announcements.

If this sounds like something you would like to hear more about, please apply below.

What we’re looking for someone who

• Has excellent team-working skills together with the experience of working with a variety of people in a diverse & inclusive organisations
• Has the ability to resolve issues with tact, sound judgement and impartiality with a good awareness of maintaining confidentiality within sensitive situations
• Has experience of working to the highest professional standards, whilst conducting your daily duties with ability to follow and understand briefings and directives
• Experience of using IT packages i.e., Word and Excel.
• Can adapt and appropriately respond to situations in a fast-paced environment with willingness to work long and sometimes unpredictable and unsocial hours.

It would be even better if you had or are willing to learn…

• First Aid Training
• Basic understanding of the work of the House of Lords
• Ability to recall individuals names and faces for recording and access control purposes.

The job description provides full details about the role and what we are looking for.

What you’ll get in return

• 30 days annual leave (increasing to 35 after one years’ service)
• Parliamentary health and wellbeing programme
• The opportunity to witness history in the making!

The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK Parliament. It is independent from and complements the work of the House of Commons to:

• Make laws
• Check and challenge the actions of the government through questions and debates
• Investigate public policy and provide a forum of independent expertise

Please complete your online application by 12.00 on 27 May 2025.

If you require any reasonable adjustments during the application process, please contact [e-mail]

Job offers are standardly offered at the minimum of the salary range

The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates with diverse characteristics, including different ages, caring responsibilities, disability, gender/sex, gender reassignment/trans, marriage and civil partnership, pregnancy and maternity, race/ethnicity, religion or belief, sexual orientation and socio-economic status. We welcome discussions aboutflexible working arrangements and reasonable adjustments.