Pathway Team Leader (Outpatients)

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Development opportunities

Mentorship support

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Pathway Team Leader for our Diabetes Outpatients service. The post sits in the Community Planned Care Business Unit and focuses on managing a team, coordinating outpatient pathways, and delivering efficient appointment services.

The ideal candidate will have team leadership experience, be adept with Lorenzo and e-RS, and understand RTT processes.

Qualifications

• Significant experience in a patient administrative role including Outpatients.
• Experience of line management and people management.
• Experience of working with Lorenzo and e-RS.
• Strong organisational and prioritisation skills.
• Ability to communicate effectively with clinicians and patients.

Responsibilities

• Collate data and produce reports.
• Coordinate outpatient appointments, clinics and pathways.
• Provide administrative advice to the business unit.
• Apply knowledge of Lorenzo in the outpatient setting.
• Support service development and training of staff.
• Ensure ongoing training and development of the team.

Skills

Team leadership

Outpatients administration

IT literacy

Negotiation

Communication

Education

English to O Level/GCSE

Tools

Lorenzo

e-RS

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Pathway Team Leader (Outpatients)

The closing date is 15 November 2026

An exciting opportunity has arisen to recruit into the position of Pathway Team Leader for our Diabetes Outpatients service. This post is part of an established team within the Community Planned Care Business Unit

We have 1 full time post available available.

The Pathway Team Leader will manage a team of staff and be responsible for all elements of first line management issues. Due to the busy and varied nature of the role, it is essential that you are flexible, proactive and demonstrate strong leadership skills. You will also need to be an effective communicator with excellent interpersonal and organisational skills.

Experience of working as a Team leader or deputy, managing staff or attendance on one or more of the Trust's Team Leading courses would also be desirable for this post.

The ideal candidate would have the ability to be responsive to change and use their own initiative to plan and delegate the work to meet any outpatient targets and objectives. They will be self-motivated, enthusiastic and able to lead by example. An understanding of the importance of motivating and inspiring the team and individuals to achieve their maximum potential is also key to this role.

Main duties of the job

• The Pathway Team Leader will be required to collate data and produce reports.
• This role will provide an efficient central point of contact. The Pathway Team Leader will play a pivotal role in the management of all outpatient requests and clinic pathways and will work in collaboration alongside clinicians, nursing teams and business unit managers to provide a specialist outpatient appointment service.
• To administratively co-ordinate and manage all aspects of outpatient appointments, clinics and pathways and to provide broad and sound administrative advice to the business unit.
• It is essential that all applicants have a sound and thorough understanding of Lorenzo's functionalities and significant experience of its application within the outpatient environment.
• You must also have a comprehensive understanding of outpatient administrative processes, a thorough knowledge of the 18-52 week RTT pathway and the Trust's Patient Access Policy.
• To support with the development of the service undertaking training responsibilities and monitoring.
• Ensure the training and development of the team is ongoing.

Possess and maintain an up to date knowledge of:

• 18 week RTT process

Closing date of applications: 15 November 2026

Interview date: 25 November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI-generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Person Specification

Qualifications

• A good standard of English to O Level/GCSE (A-C grade) or equivalent

Experience

• Significant experience working in a patient administrative role including Outpatients
• Evidence of good organisational skills and ability to prioritise workload
• Evidence of being able to work independently and as part of a team
• Experience of line management and people management
• Experience of leading a team
• Experience of working with Lorenzo and e-RS
• Experience of working with hospital administration Systems

Skills and Ability

• Evidence of an ability to work to deadlines
• Evidence of IT literacy

Communication

• Evidence of negotiation and persuasive skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust