Pathway Co-ordinator

University Hospitals of Leicester NHS Trust; Leicester Forest East; On-site; GBP 21,000 - 32,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Pathway Co-ordinator in Dermatology at St Peter's Health Centre Leicester. You will manage patient flow in outpatient settings, prepare medical notes, and handle bookings and appointment cancellations.

You will work closely with dermatology consultants and nurse specialists, requiring excellent communication, time management, and accurate keyboard skills; prior clerical experience is desirable.

Qualifications

• Educated to GCSE standard or equivalent literacy and numerical skills.
• Proficient in the use of one or more computer systems.

Responsibilities

• To register new patient referrals.
• Liaise with consultants for urgent appointments.
• To be responsible for ensuring patients are put on relevant consultants' waiting lists and that letters are sent per Trust policy.
• To deal with appointment changes and clinic reductions in coordination with wards and medical secretaries.
• To follow up investigations and results to prevent delays for patients.
• Prepping and sitting clinic multiple times a week.

Skills

Verbal communication

Written communication

Keyboard skills

Education

GCSE

NVQ qualification

Tools

NHS IT systems

Job description

University Hospitals of Leicester NHS Trust

Pathway co-ordinator

The closing date is 09 November 2026

An exciting opportunity for a pathway coordinator has opened up within Dermatology

The Dermatology Admin team at UHL are looking for a full time Pathway co-ordinator to work Monday to Friday at our new site St Peter's Health Centre Leicester. This is a varied and interesting role and you will be responsible for the flow of patients through the outpatients department and the preparation of medical notes, booking and cancelling ofappointments.

You will also be working very closely with the Dermatology consultants and nurse specialists. You must possess excellent communication skills, working with deadlines and accurate keyboard skills are essential qualities we are looking for.

Main duties of the job

• To register new patient referral
• To be responsible for giving out referrals to relevant consultants for grading.
• To be responsible for ensuring patients are put on to relevant consultant's waiting list and appropriate letters are sent out in keeping with Trust Policy.
• To be responsible for liaising with consultants for urgent appointments.
• To be aware of any overseas visitor or private patients that are referred and notifying relevant department.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job responsibilities

• To ensure that all patients are booked for relevant consultants when making appointments.
• Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
• Responsible for queries and enquiries regarding appointments.
• To deal efficiently diagnostic test request forms.
• To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems.
• To ensure that case note tracking is complete and accurate.
• To ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
• To follow up any investigations and results not received to prevent unnecessary delays to patients
• Ensure all department phone calls are answered
• Prepping and sitting clinic multiple times a week

Person Specification

Training & Qualifications

• Educated to GCSE standard or equivalent Literacy & Numerical Skills
• Good standard of general education, NVQ qualification Proficient in the use of one or more computer systems

Experience

• Verbal & written communication. Keyboard literate
• Dealing directly with the general public
• Ability to organise / prioritises work. Attention to detail
• Resourceful, positive approach
• 1 year's clerical experience
• Previous knowledge of working in an office environment

Communication and relationship skills

• Excellent verbal, written and presentation skills maintaining the quality of own work and contribution to quality service delivery
• Ability to work both as a team member and on own initiative. Flexibility/reliable

Analytical and Judgement skills

• Good organisational skills
• Experience of dealing with customers/patients and complaints
• Ability to work without close supervision

Skills

• Awareness of Equality & Valuing Diversity Principles Understanding of Confidentiality & Data Protection
• Act Flexible and adaptable approach to work
• NHS systems and procedures

Planning and organisation skills

• Able to prioritise work load and deliver to short deadlines
• Work Well within a team and on own initiative

Equality, Diversity and Inclusion

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust