Pathway Team Leader (Outpatients)

NHS; East Midlands; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

UHDB is seeking a Pathway Team Leader for the Diabetes Outpatients service. You will manage a team, coordinate outpatient pathways and liaise with clinicians and nursing teams to ensure timely appointments and efficient service delivery.

The role requires experience in team leadership, outpatient administration and proficiency with Lorenzo/e-RS systems, with strong IT literacy and organisational skills. Flexible/ hybrid working arrangements may be discussed.

Qualifications

• Significant experience in patient administration including Outpatients.
• Experience in line management and people management.
• Ability to lead a team and work independently and as part of a team.
• Experience with Lorenzo and e-RS systems.
• Strong IT literacy and ability to meet deadlines.
• Excellent interpersonal and organisational skills.

Responsibilities

• Collate data and produce reports.
• Coordinate outpatient appointments and clinics with clinicians and nursing teams.
• Provide administrative advice to the business unit.
• Demonstrate understanding of Lorenzo within the outpatient environment.
• Support development of the service and undertake training responsibilities.
• Ensure training and development of the team is ongoing.

Skills

Team leadership

Line management

Outpatients administration

IT literacy

Negotiation skills

Communication skills

Education

English GCSE

Tools

Lorenzo

e-RS

Hospital systems

Job description

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff, you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust are fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats or you require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

If you wish to be considered under this scheme, please indicate this within your application.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

An exciting opportunity has arisen to recruit into the position of Pathway Team Leader for our Diabetes Outpatients service. This post is part of an established team within the Community Planned Care Business Unit

We have 1 full time post available available.

The Pathway Team Leader will manage a team of staff and be responsible for all elements of first line management issues. Due to the busy and varied nature of the role, it is essential that you are flexible, proactive and demonstrate strong leadership skills. You will also need to be an effective communicator with excellent interpersonal and organisational skills.

Experience of working as a Team leader or deputy, managing staff or attendance on one or more of the Trust's Team Leading courses would also be desirable for this post.

The ideal candidate would have the ability to be responsive to change and use their own initiative to plan and delegate the work to meet any outpatient targets and objectives. They will be self-motivated, enthusiastic and able to lead by example.
An understanding of the importance of motivating and inspiring the team and individuals to achieve their maximum potential is also key to this role.

Main duties of the job

• The Pathway Team Leader will be required to collate data and produce reports.
• This role will provide an efficient central point of contact. The Pathway Team Leader will play a pivotal role in the management of all outpatient requests and clinic pathways and will work in collaboration alongside clinicians, nursing teams and business unit managers to provide a specialist outpatient appointment service.
• To administratively co-ordinate and manage all aspects of outpatient appointments, clinics and pathways and to provide broad and sound administrative advice to the business unit.
• It is essential that all applicants have a sound and thorough understanding of Lorenzo's functionalities and significant experience of its application within the outpatient environment.
• You must also have a comprehensive understanding of outpatient administrative processes, a thorough knowledge of the 18-52 week RTT pathway and the Trust's Patient Access Policy.
• To support with the development of the service undertaking training responsibilities and monitoring.
• Ensure the training and development of the team is ongoing.

Possess and maintain an up to date knowledge of:

• 18 week RTT process

Closing date of applications: 15 November 2026

Interview date: 25 November 2026

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Detailed job description and main responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Person specification

Qualifications

• A good standard of English to O Level/GCSE (A-C grade) or equivalent

Experience

• Significant experience working in a patient administrative role including Outpatients
• Evidence of good organisational skills and ability to prioritise workload
• Evidence of being able to work independently and as part of a team
• Experience of line management and people management
• Experience of leading a team
• Experience of working with Lorenzo and e‑RS
• Experience of working with hospital administration Systems

Skills and Ability

• Evidence of an ability to work to deadlines
• Evidence of IT literacy

Communication

• Evidence of negotiation and persuasive skills

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

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At UHDB, we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.