Patient Experience and Engagement Manager

UHDB; East Midlands; On-site; GBP 49,000 - 57,000; Full time

Benefits offered by this job

Flexible working options

Employee benefits package

Job summary

UHDB is seeking an experienced Patient Experience and Engagement Manager to lead the Patient Experience, Engagement and Insight team. You will shape how people’s voices influence planning, delivery and improvement across our organisation.

This senior role champions early involvement, co-production and partnership working, ensuring accessibility and inclusion across diverse communities. You will oversee feedback programmes, surveys and real-time insights.

Qualifications

• Significant experience leading patient experience, engagement or community participation programmes.
• Experience developing policies, strategies or frameworks.
• Knowledge of patient experience measurement methodologies and involvement duties.

Responsibilities

• Lead the patient experience and engagement programme.
• Oversee Trust-wide approaches to involvement, co-production and partnership working.
• Provide specialist advice, training and support for inclusive involvement.
• Manage budgets, contracts and external providers.

Skills

Stakeholder management

Policy development

Data analysis

Public involvement

Education

Degree level qualification

CPD in patient experience

Quality improvement training

Job description

Patient Experience and Engagement Manager

Band 7

Main area Patient Experience, Engagement and Insight Grade Band 7 Contract Permanent Hours Full time - 37.5 hours per week Job ref 320-TWS-2267

Site RDH Town Derby Salary £49,387 - £56,515 pa Salary period Yearly Closing 09/11/2026 23:59 Interview date 23/11/2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats oryou require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

If you wish to be considered under this scheme, please indicate this within your application.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

Would you like to help ensure the voices of patients, carers and communities are at the heart of how we improve care?

We have an exciting opportunity for an experienced Patient Experience and Engagement Manager to join our Patient Experience, Engagement and Insight team.

This key leadership role will lead our approach to patient experience, engagement and involvement, ensuring that people’s voices and lived experiences influence how we plan, deliver and improve services.

You will champion meaningful and early involvement, leading Trust-wide approaches to Patient and Public Involvement, co-production and partnership working. Inclusion and accessibility will be central to your approach, building trusted relationships with our diverse communities and strengthening the involvement of people whose voices may be under-represented.

You will lead our patient experience and engagement programme, bringing together feedback and insight to identify priorities and demonstrate how listening leads to improvement.

We are looking for an inclusive, compassionate and credible leader who combines strategic thinking with practical delivery and can build strong relationships across the Trust and our communities.

If you are passionate about turning people’s voices and lived experience into meaningful improvement, we would love to hear from you.

Main duties of the job

• Lead the patient experience and engagement programme.
• Lead Trust-wide approaches to Patient and Public Involvement, co-production and partnership working.
• Provide specialist advice, support and training to strengthen meaningful, inclusive and accessible involvement across the organisation.
• Oversee national and local patient surveys, the Friends and Family Test, real-time feedback, patient and carer stories and community engagement.
• Bring together patient experience feedback and insight to identify themes, inequalities and priorities, and support teams to translate learning into demonstrable improvement.
• Build effective partnerships with communities, voluntary and community organisations, Healthwatch and health and care partners.
• Provide clear reporting and assurance on patient experience, emerging themes, risks, outcomes and improvement priorities.
• Lead and develop the Patient Experience and Engagement Team, supporting high performance, development and wellbeing.
• Manage designated budgets, contracts and external providers, ensuring quality, value for money and continuous improvement.
• Contribute to the strategic leadership, governance and ongoing development of patient experience and engagement across the Trust.

The role requires travel between Trust sites and community venues, with occasional flexibility to support engagement and outreach outside usual working hours.

Closing date of applications: 9 November 2026

Interview date: 23 November 2026

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Detailed job description and main responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person specification

Education, Training and Qualifications CPD Requirements

• Degree level qualification or equivalent level of knowledge and experience.
• Continuing professional development relevant to patient experience, engagement, involvement, quality improvement or leadership.
• Specialist knowledge of patient experience, engagement, Patient and Public Involvement (PPI), co-production and quality improvement acquired through study and/or significant experience.
• Quality improvement or project management qualification.

Experience & Knowledge

• Significant experience of leading patient experience, engagement, involvement or community participation programmes.
• Experience of developing and implementing policies, strategies or frameworks.
• Knowledge of Patient and Public Involvement statutory duties, Working in Partnership with People and Communities guidance and relevant NHS policy.
• Knowledge of patient experience measurement methodologies, including Friends and Family Test, patient surveys and feedback systems.
• Knowledge of equality, diversity, inclusion and health inequalities principles.
• Experience working across an Integrated Care System (ICS) or partnership environment.

Skills and Ability

• Ability to develop, deliver and evaluate programmes of engagement, involvement and improvement.
• Ability to analyse, interpret and present complex qualitative and quantitative information in an accessible format.
• Ability to facilitate workshops, focus groups, community events and governance meetings.

Communications and interpersonal skills

• Highly developed stakeholder engagement and relationship management skills.
• Excellent written, verbal and presentation skills.
• Ability to communicate with empathy, sensitivity and professionalism in challenging situations.
• Experience presenting to Boards, Committees or external system forums.

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

Follow us on Twitter @UHDBTrust or find us on Facebook & LinkedIn - UHDBTrust

IMPORTANT INFORMATION

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. Please ensure that you had read the Job Description and Person Spec and that you meet the criteria before applying.