Pathway Improvement Manager B7

NHS Scotland; Glasgow; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

27 days annual leave with service accr

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries and L&D opportunities

Holiday pay enhancements

NHS discounts

Employee support services

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking an experienced Pathway Improvement Manager to join the Neurosciences Medical Specialities Team at Queen Elizabeth University Hospital, Glasgow. You will lead project delivery, performance reporting and engage multidisciplinary staff to enhance safe, person-centred care.

The role supports corporate management and financial planning, with flexible working where possible, and sponsorship eligibility considered per Home Office requirements.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in project management and performance monitoring/reporting.
• Knowledge of financial management processes, including budgeting, expenditure monitoring, and variance analysis.
• Experience of managing administrative and operational support teams.
• Experience handling complaints, SPSO enquiries, FOI requests.
• Good knowledge of UK GDPR requirements, data protection legislation, privacy and information governance practices.

Responsibilities

• Lead project management activities and performance reporting across the Neurosciences Medical Specialities programme.
• Support the delivery of a highly complex and varied programme of work within Neurosciences.
• Work closely with clinical and operational teams to secure engagement and drive service improvement.
• Contribute to the corporate and operational management of the service.
• Support the senior management team with: monitoring expenditure; budgeting and financial planning; identifying and managing variances; developing and delivering the financial agenda.
• Support the achievement and delivery of access targets.
• Manage the administration support services and waiting times teams for Medical Specialities.
• Assist in ensuring the delivery of safe, effective, and person-centred care across services.

Skills

Project management

Performance monitoring

Budgeting

Team management

Complaints handling

GDPR compliance

SPSO enquiries

Communication

Stakeholder management

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

An exciting opportunity has arisen for an experienced and driven Pathway Improvement Manager to join the Neurosciences Medical Specialities Team. The post holder will report to the Clinical Services Managers of the Institute of Neurological Sciences and work closely with the Lead Nurse for Medical Specialities and Lead Clinicians across Neurology, Neurorehabilitation, Spinal Injuries, Neuropsychology, and Neurophysiology.

The successful candidate will play an integral role within the management team, working collaboratively with multidisciplinary staff to support the delivery of safe, effective, person-centred care and contribute to the overall management of the service.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern

Permanent, Full-time
Shift Pattern - Monday - Friday 8.45 am- 5 pm
Base location - Queen Elizabeth University Hospital

Key Responsibilities

• Lead project management activities and performance reporting across the Neurosciences Medical Specialities programme.
• Support the delivery of a highly complex and varied programme of work within Neurosciences.
• Work closely with clinical and operational teams to secure engagement and drive service improvement.
• Contribute to the corporate and operational management of the service.
• Support the senior management team with:
  • Monitoring expenditure.
  • Budget setting and financial planning.
  • Identifying and managing financial variances.
  • Development and delivery of the financial agenda, including the Sustainability & Value programme.
• Support the achievement and delivery of access targets.
• Manage the administration support services and waiting times teams for Medical Specialities.
• Assist in ensuring the delivery of safe, effective, and person-centred care across services.

Knowledge, training, qualifications and/or experience required to do the job

• Excellent communication and interpersonal skills.
• Experience in project management and performance monitoring/reporting.
• Knowledge of financial management processes, including budgeting, expenditure monitoring, and variance analysis.
• Experience of managing administrative and operational support teams.
• Experience handling:
  • Complaints.
  • Scottish Public Services Ombudsman (SPSO) enquiries.
  • Freedom of Information (FOI) requests.
• Good knowledge of:
  • UK GDPR requirements.
  • Data protection legislation.
  • Privacy and information governance practices.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.