Patient Experience Public Involvement Manager - Specialist Children’s Services

NHS Scotland; Glasgow; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

Learning and development opportunities

Flexible working options

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) seeks a PEPI Manager within Specialist Children's Services to lead patient experience and public involvement programmes. You will shape voice-led service planning with clinical, operational and partner teams to drive person-centred care for children and families.

You will collaborate across organisations, develop engagement activities, train staff, evaluate outcomes and report on improvements, while balancing complex priorities and timelines.

Qualifications

• Degree educated or equivalent knowledge and experience in engagement, involvement or programme management.
• Significant experience working with diverse stakeholders, communities and partner organisations.
• Strong knowledge of engagement methodologies, consultation approaches and person-centred care principles.
• Experience leading service improvement, engagement or transformation programmes within complex organisations.
• Excellent communication, presentation and facilitation skills with the ability to influence at all levels.
• Experience managing projects, resources and staff while balancing multiple priorities and deadlines.
• Strong analytical, report writing and strategic planning skills with the ability to evaluate and improve services through meaningful feedback and insight.

Responsibilities

• Lead and deliver patient experience and public involvement programmes to support service planning, redesign and improvement.
• Provide expert advice and guidance on engagement, participation and person-centred care.
• Develop and manage engagement activities to influence healthcare decisions.
• Design and deliver training to build staff knowledge and capability in patient and public involvement.
• Analyse feedback, evaluate outcomes and prepare reports for quality improvement and organisational learning.
• Build partnerships with internal and external stakeholders including community groups and third sector organisations.
• Manage projects, resources and staff to ensure timely delivery of programme objectives.

Skills

Engagement methodologies

Communication skills

Project management

Analytical skills

Strategic planning

Facilitation

Stakeholder engagement

Education

Degree educated or equivalent experience

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

As the Patient Experience and Public Involvement (PEPI) Manager within Specialist Children's Services at NHS Greater Glasgow and Clyde, you will play a pivotal role in ensuring the voices of patients, carers, families and communities help shape the future of healthcare services. Working collaboratively with clinical, operational and partner organisations, you will lead programmes that promote meaningful engagement, service improvement and person-centred care. This is an exciting opportunity to influence change at a strategic level while making a lasting impact on the experiences of children, young people and their families. As the largest NHS Board in Scotland, NHSGGC offers a supportive, values-driven environment where innovation, collaboration and continuous improvement are encouraged. If you are passionate about engagement, inclusion and improving services through partnership working, this role offers a unique opportunity to make a real difference.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern

• Full-time, Fixed Term for 23 months
• You will be based at The Templeton Business Centre
• Working Pattern: 9 am - 5 pm

Key Responsibilities

• Lead and deliver patient experience and public involvement programmes that support service planning, redesign and improvement
• Provide expert advice and guidance to colleagues on engagement, participation and person-centred approaches to care
• Develop and manage engagement activities that ensure patients, carers and communities can influence healthcare decisions
• Design and deliver training programmes to build staff knowledge, confidence and capability in patient and public involvement
• Analyse feedback, evaluate outcomes and prepare reports that support quality improvement and organisational learning
• Build effective partnerships with internal and external stakeholders including community groups, statutory agencies and third sector organisations
• Manage projects, resources and staff to ensure successful delivery of programme objectives within agreed timescales

Knowledge, training, qualifications and/or experience required to do the job

• Degree educated or able to demonstrate equivalent knowledge and experience in engagement, involvement or programme management
• Significant experience working with a diverse range of stakeholders, communities and partner organisations
• Strong knowledge of engagement methodologies, consultation approaches and person-centred care principles
• Experience leading service improvement, engagement or transformation programmes within complex organisations
• Excellent communication, presentation and facilitation skills with the ability to influence at all levels
• Experience managing projects, resources and staff while balancing multiple priorities and deadlines
• Strong analytical, report writing and strategic planning skills with the ability to evaluate and improve services through meaningful feedback and insight

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.