Patch Manager - Newtownabbey

VANRATH; Newtownabbey; In loco; GBP 19.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working options

Excellent working environment

Descrizione del lavoro

VANRATH are delighted to be supporting a Public Sector employer who are actively seeking a Patch Manager to join their team in Newtownabbey.

Deliver a customer-focused housing management service within your patch, managing tenancies, resolving issues such as rent arrears and antisocial behaviour, and liaising with contractors to keep estates well maintained. You will promote community involvement and contribute to planned maintenance and governance standards.

Competenze

• Degree or equivalent with relevant customer service experience.
• BTEC Level 5 in Housing with appropriate experience.
• Equivalent training and 3 years' relevant experience.

Mansioni

• Deliver a customer-focused housing management service within your patch.
• Manage tenancies from commencement through to termination, ensuring compliance and sustainability.
• Support tenants to maintain their homes and resolve issues such as rent arrears, antisocial behaviour, or tenancy concerns.
• Liaise with contractors and other agencies to ensure estates and properties are maintained to a high standard.
• Promote community involvement and cohesion by engaging with residents, local partners, and support organisations.
• Contribute to planned maintenance and redevelopment projects through consultation and coordination.
• Maintain accurate records and documentation, ensuring all activity complies with organisational policy and governance frameworks.

Conoscenze

Customer service

Communication

Problem solving

Time management

Driving licence

Formazione

Degree (Level 6) or equivalent

BTEC Higher Cert/Diploma (Level 5) in Housing

Descrizione del lavoro

VANRATH are delighted to be supporting a Public Sector employer who are actively seeking a Patch Manager to join their team in Newtownabbey.

What's in it for you?

• £16.90 per hour

• Temp-Perm

• Flexible working options for a healthy work-life balance

• Excellent working environment

About your next employer

Our client is a respected public sector organisation committed to providing sustainable housing solutions and tackling homelessness across Northern Ireland.

About you

• Degree (Level 6) or equivalent and at least 1 year's experience in a customer support environment, or

• BTEC Higher Cert/Diploma (Level 5) in Housing and 1 year's experience, or

• Equivalent professional development and 3 years' relevant experience

• Proven background in delivering excellent customer service

• Ability to manage and prioritise a varied and demanding workload

• Strong communication and problem-solving skills, with confidence in handling challenging situations

• Full current driving licence or access to suitable transport

What you'll do

• Deliver a customer-focused housing management service within your allocated area ("patch")

• Manage tenancies from commencement through to termination, ensuring compliance and sustainability

• Support tenants to maintain their homes and resolve issues such as rent arrears, anti-social behaviour, or tenancy concerns

• Liaise with contractors and other agencies to ensure estates and properties are maintained to a high standard

• Promote community involvement and cohesion by engaging with residents, local partners, and support organisations

• Contribute to planned maintenance and redevelopment projects through consultation and coordination

• Maintain accurate records and documentation, ensuring all activity complies with organisational policy and governance frameworks

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