Pastoral Support Officer

Eastern Multi-academy Trust (emat); Downham Market; On-site; GBP 21,000 - 27,000; Full time

Job summary

Eastern Multi-Academy Trust (EMAT) invites applications for a Pastoral Support Officer at Nelson Academy in Downham Market. The role focuses on early intervention, pastoral support, and close collaboration with families, staff, and external agencies to remove barriers to learning and improve wellbeing and attendance.

You will work within EMAT’s values, promoting inclusion and high expectations, and contribute to the school’s culture of excellence and student success.

Qualifications

• Level 2 English and Maths required.
• Level 3 Education qualification or equivalent.
• DSL training or willingness to undertake.

Responsibilities

• Provide early intervention and pastoral support to help pupils overcome barriers to success.
• Work closely with families, academy staff, and external agencies to strengthen engagement in education.
• Promote positive attendance and support children and families to achieve improved wellbeing, inclusion and educational outcomes.

Skills

Communication skills

Interpersonal skills

Safeguarding

Wellbeing focus

Education sector experience

Education

Level 3 qualification in Education

Level 2 qualification in English and Maths

Job description

We are seeking a compassionate and proactive Pastoral Support Officer to work closely with families, providing early intervention and pastoral support to help pupils overcome barriers to success. Working collaboratively with parents, Academy staff, and external agencies, you will strengthen engagement in education, promote positive attendance, and support children and families to achieve improved wellbeing, inclusion and educational outcomes.

About You

• Level 2 qualification in English and Maths.
• Level 3 qualification in Education, or equivalent.
• Designated Safeguarding Lead (DSL) training, or willing to undertake.
• Strong communication and interpersonal skills.
• Experience within the field of education, social services/welfare or the voluntary sector.
• Knowledge of the social and emotional factors that affect a child's capacity to learn.
• A commitment to safeguarding and supporting the wellbeing of pupils.

At Eastern Multi-Academy Trust (EMAT), we believe that every child deserves an excellent education - and that starts with exceptional staff.

Nelson Academy is committed to fostering an inclusive and high-achieving learning environment in the heart of Downham Market. We work closely with our community and families to ensure every child reaches their full potential through a culture of excellence, opportunity, and high expectations. Our mission focuses on raising aspirations, embracing challenges, and transforming lives through education. Join us to be part of a school that values every individual and strives for outstanding outcomes.

Why Join Us?

At EMAT, you'll be part of a supportive, forward-thinking Trust that invests in its people and we offer all employees:

• A leadership team who listen and act on feedback.
• High-quality CPD and clear career development pathways.
• A highly trained team to support learning.
• Wellbeing support, including access to employee assistance programmes.
• Family-friendly policies and flexible working opportunities.
• Being part of a Trust that values inclusion, diversity, and collaboration.
• Peace of mind with some of the most generous pension schemes in the job market.