Pastoral Support Assistant in London)

Academics Ltd; Greater London; On-site; GBP 21,000 - 24,000; Full time

Job summary

Academics Ltd is recruiting a Pastoral Support Assistant for a highly regarded secondary school in Ealing, West London. The role combines student reception, pastoral support, attendance monitoring and school administration to support student welfare and the smooth running of Student Services.

This is an excellent opportunity for an experienced school administrator, receptionist or pastoral professional looking to develop their career in education. Immediate start preferred.

Qualifications

• Previous secondary school experience in pastoral support, attendance, reception or administration.
• Good understanding of safeguarding and student welfare.
• Calm, approachable and professional manner.
• Excellent communication and interpersonal skills.
• Strong administration, organisation and IT skills.
• SIMS experience desirable.

Responsibilities

• Manage Student Services reception and assist students with queries and concerns.
• Provide day-to-day pastoral support and elevate safeguarding concerns appropriately.
• Record safeguarding disclosures in line with school procedures.
• Manage student sign‑ins, sign‑outs and late arrivals.
• Make first‑day absence calls and follow up unexplained absences.
• Contact parents regarding attendance, punctuality and pastoral matters.
• Update SIMS attendance records, registers and student information.
• Monitor missing registers and ensure all students are accounted for.
• Support return‑to‑school meetings and maintain accurate pastoral records.
• Work alongside Heads of Year, the Attendance Officer and the wider pastoral team.

Skills

Communication skills

Interpersonal skills

Administration

IT skills

Tools

SIMS

Job description

Location: Ealing, West London

Hours: Full-time, Monday-Friday

Start: Immediate

We are recruiting a confident, approachable and organised Pastoral Support Assistant to join a highly regarded secondary school in Ealing, West London.

This is a varied opportunity combining student reception, pastoral support, attendance monitoring and school administration. The successful Pastoral Support Assistant will play a key role in supporting student welfare and ensuring the smooth running of Student Services.

Key Responsibilities - Pastoral Support Assistant, Ealing

• Manage Student Services reception and assist students with queries and concerns.
• Provide day-to-day pastoral support and elevate safeguarding concerns appropriately.
• Record safeguarding disclosures in line with school procedures.
• Manage student sign‑ins, sign‑outs and late arrivals.
• Make first‑day absence calls and follow up unexplained absences.
• Contact parents regarding attendance, punctuality and pastoral matters.
• Update SIMS attendance records, registers and student information.
• Monitor missing registers and ensure all students are accounted for.
• Support return‑to‑school meetings and maintain accurate pastoral records.
• Work alongside Heads of Year, the Attendance Officer and the wider pastoral team.

Requirements - Pastoral Support Assistant

• Previous secondary school experience in pastoral support, attendance, reception or administration.
• Good understanding of safeguarding and student welfare.
• Excellent communication and interpersonal skills.
• Strong administration, organisation and IT skills.
• SIMS experience desirable.
• Calm, approachable and professional manner.
• Ability to manage a busy reception and handle confidential information.

About the Opportunity

This is an excellent opportunity for a Pastoral Support Assistant to join a supportive team within an outstanding secondary school in Ealing.

Suitable for an experienced school administrator, receptionist or pastoral professional looking to develop their career in education.