Passenger Experience Associate - Cleaning & Guest Care

Rippling, Inc.; Southend-on-Sea; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Apprenticeships

Medicash

Wellbeing app

Employee Assistance Programme

Gym discounts

Mental health first aiders

Cycle to work

World Duty Free discount

Job summary

London Southend Airport is hiring a Passenger Experience Assistant - Cleaning Specialist to help maintain high standards of cleanliness and help travelers throughout the terminal and aircrafts.

The role requires strong customer service, teamwork, and the ability to work across early mornings, late nights, weekends, and bank holidays as the airport operates 24/7. Training and benefits are provided as part of a supportive team environment.

Qualifications

• Strong communicator.
• Able to work independently and in a team.
• Customer service experience.

Responsibilities

• Attend to the needs and requests of passengers.
• Perform deep cleans of the terminal and aircrafts.
• Manage waste at the airport.
• Follow Legionella risk controls as directed by the line manager.
• Control COSHH where applicable.
• Assist passengers who are vulnerable or have reduced mobility.
• Support Food & Beverage and Retail outlets throughout the terminal.
• Contribute to the Airports 'One Team' culture and be flexible with duties.

Skills

Strong communicator

Teamwork

Customer service

Job description

London Southend Airport is hiring a Passenger Experience Assistant - Cleaning Specialist to help maintain high standards of cleanliness and help travelers throughout the terminal and aircrafts.

The role requires strong customer service, teamwork, and the ability to work across early mornings, late nights, weekends, and bank holidays as the airport operates 24/7. Training and benefits are provided as part of a supportive team environment.